-- ******************************************************************
-- CISCO-MMODAL-CONTACT-APPS-MIB.my:
-- Cisco Multi-Modal Contact Apps MIB file.
--
-- July 2008, Prasad Velagaleti
--
-- Copyright (c) 2007-2008 by Cisco Systems Inc.
-- All rights reserved.
-- *****************************************************************CISCO-MMODAL-CONTACT-APPS-MIB DEFINITIONS::=BEGINIMPORTSMODULE-IDENTITY,OBJECT-TYPE,NOTIFICATION-TYPE,Integer32,Gauge32,Unsigned32,Counter64,Counter32FROM SNMPv2-SMI
MODULE-COMPLIANCE,NOTIFICATION-GROUP,OBJECT-GROUPFROM SNMPv2-CONF
CounterBasedGauge64FROM HCNUM-TC
TEXTUAL-CONVENTION,DateAndTime,TruthValueFROM SNMPv2-TC
InetAddressType,InetAddressDNS,InetAddressFROM INET-ADDRESS-MIB
SnmpAdminStringFROM SNMP-FRAMEWORK-MIB
CiscoURLString
FROM CISCO-TC
ciscoMgmt
FROM CISCO-SMI;ciscoMmodalContactAppsMIB MODULE-IDENTITYLAST-UPDATED"200807070000Z"ORGANIZATION"Cisco Systems, Inc."CONTACT-INFO"Cisco Systems Customer Service
Postal:
170 W Tasman Drive
San Jose, CA 95134 USA
Tel: +1 800 553-NETS
E-mail: cs-cuea@cisco.com"DESCRIPTION"The Cisco Unified Multi-Modal Contact Applications (MMCA) platform is
a highly scalable, modular, extensible, open and secure platform for
providing contact center applications. The Cisco Unified Expert Advisor
(CUEA) is implemented on this platform.
The Cisco Unified Expert Advisor application is deployed on
multiple devices that form a cluster, where each device could be
classified as 'Runtime' or 'Reporting'. Each device hosts a set of
services and each service performs a specific task. Not all services
will be running on every device.
The CISCO-MMODAL-CONTACT-APPS-MIB defines the instrumentation of
the services present in the Cisco Unified Expert Advisor. The MIB
mainly consists of the run-time statistics of each service and also
defines a Notification format. It also defines various groups of
objects that are not specific to a service.
DEFINITION OF TERMS AND ACRONYMS
ACD Automatic Call Distributor
ACMI Advanced Contact Management Interface. The interface
used by the ICM to talk to generic peripherals. Also
known as GED-188
Agent An Agent, also known as Expert Advisor, is a person in the
enterprise who is capable of handling calls from CUEA
AQ Assignment Queue
Assignment
Queue Assignment Queues allow Cisco Unified ICM to route call
requests to groups of expert advisors. Various experts may
qualify for various assignment queues based on the
assignment queue membership rules, and they then log in
or out of, as well as change their availability with respect
to those assignment queues. An expert advisor who is
available on a given assignment queue is able
to be considered by the Work Assigner to receive calls
according to the assignment queue's selection strategy.
Attribute
Definition Attributes Definitions are used by assignment queues and
expert advisors. Attributes are defined by CUEA
administrators and assigned to assignment queues and
expert advisors. Expert advisors are routed call
requests if the expert advisor's skills and attributes
match those of the Assignment Queue.
B2BUA Back to back user agent
CM Contact Manager
Contact A Contact is the internal object that represents an internal
call. The Contact is created when the call arrives at
CUEA, and does not terminate until the caller disconnects
CTI Computer Telephony Integration
CTI-OS Computer Telephony Integration - Object Server
CUEA Cisco Unified Expert Advisor
CUCM Cisco Unified Communications manager
CUPS Cisco Unified Presence server
CVP Customer Voice Portal
DNIS Dialed Number Identification service
ERS Enterprise Routing Services. The ERS Peripheral Gateway is a
generic interface for the ICM to connect to an ACD.
It exposes the ACMI protocol
GED188 The ICM CTI Server/Client interface
specification
ICM Intelligent Contact Management
ICMGW Intelligent Contact Management Gateway
ICMPG ICM Peripheral Gateway
IM Instant Messaging
JVM Java Virtual Machine
MMCA Multi Modal Contact Applications
MPA Media Platform adapter
MPI Media Platform Interface
PG Peripheral Gateway. The Peripheral Gateway is how the
ICM talks to any ACD.
PIM Peripheral Information Manager. The PIM is a
component of the ICM Peripheral Gateway that handles
the ACD specific communication.
RA Reporting Adapter
RDA Resource Desktop adapter
RDI Resource desktop interface
RM Resource Manager
RS Reporting subsystem
Selection
Strategy The strategy by which the Work Assigner should assign
Expert Advisors to contacts.
SIP Session Initiation Protocol
Skills Skills are classifications for expert advisor
abilities, general knowledge, and expertise. Skills may
be defined by Expert Advisor administrators, and then
assigned to individual experts. An expert may have
multiple skills, and a competency level from 1 to 100
in each.
SIMPLE SIP for Instant Messaging and Presence
Leveraging Extensions
WA Work Assigner."REVISION"200807070000Z"DESCRIPTION"Initial version of this MIB module."::={ ciscoMgmt 664}-- *******************************************************************
-- Textual Conventions
-- *******************************************************************CmmcaIndex ::=TEXTUAL-CONVENTIONSTATUScurrentDESCRIPTION"An arbitrary value which uniquely identifies a service.
The value should be a small positive integer; index values for
different services are not necessarily contiguous."SYNTAXUnsigned32(1..4294967295)CmmcaServiceType ::=TEXTUAL-CONVENTIONSTATUScurrentDESCRIPTION"This textual convention is used to identify the type of service.
The Cisco Unified Expert Advisor includes one or but probably
multiple, of the following services.
'cm': Contact Manager: The Contact manager
service is responsible for the handling of call
requests and maintaining contact state. CM uses
BRE to help direct call flow decision making.
The major services that the CM interfaces with are
the Work Assigner (WA), Media Platform Interface
(MPA), Knowledge Broker (KB), the ICM Gateway (GW),
and Business Rules Execution Engine (BRE).
'rm': Resource Manager: The Resource Manager (RM) is
responsible for maintaining the state of assignable
resources, e.g. agents. The RM interfaces to the
Work Assigner, Media Platform Interface, Resource
Desktop Adapter and Business Rules Engine.
'wa': Work assigner: The Work Asssigner is responsible
for matching Contacts that need Resources with
Resources that need Contacts.
'mpa': Media Platform Adapter: The Media Platform
Adapter is a generic interface to various switching
and call control platforms. Removes inconsistencies
and normalizes messages before sending them. It is
an SIP Back to Back user Agent, providing basic third
party call control and end point functions to its
clients(RM,CM,RDA).
'bre': Business Rules Engine: The BRE allows
customers to define how the system will behave and
then execute scripts or business rules at runtime.
'icmgw': ICM Gateway : The ICM Gateway talks to the
ERS PG of ICM over the GED-188 (ACMI) protocol. It
sends agent state information to the ICM so that
the ICM knows whether or not to route calls.
'rda': Resource Desktop Adapter: This service is used by
RM to communicate to the user interface of the
Resource(Agent). It provides a normalized interface
(RDI) to the RM that removes differences between
communicating to different types of desktops or
Resources viz;CTI-OS, Presence, WebBased desktops or
Traditional/occasional agents.
'ra': Reporting Adapter: RAs listen to event streams
that are produced by runtime components. They then
take those events, convert them as appropriate (for
example, converting them to a particular version of
a schema or applying a security policy of what data
can be sent to the reporting database) and then
send a new message to the Cisco MMCA Reporting
Subsystem.
'rs': Reporting Subsystem: The RS is responsible for
writing data into the reporting database. It
receives messages from various Reporting Adapters
and converts them into db writes."SYNTAXINTEGER{cm(1),-- Contact Manager
rm(2),-- Resource Managerwa(3),-- Work Assignermpa(4),-- Media Platform Adapterbre(5),-- Business Rule Engineicmgw(6),-- ICMGWrda(7),-- Resource Desktop Adapterra(8),-- Reporting Adapterrs(9)-- Reporting Subsystem}CmmcaServiceStatus ::=TEXTUAL-CONVENTIONSTATUScurrentDESCRIPTION"This textual convention is used to identify the run status of a Cisco
Unified Expert Advisor service. The value shown is the result of
evaluating the current run status of each of the individual elements
associated with the service.
'disabled' The service has not yet begun to start
up.
'starting' The service is in initialization
procedure, configuring and licensing, not
accepting connections yet.
'inService' The service is up and running optimally,
accepting connections at full QoS (if
applicable).
'inServiceWarning' The service is running sub-optimally,
possibly due to poor QoS or a threshold
reached; see transition reason for
explanation.
'inServiceCritical' The service is running but very near to
failure, similar to 'inServiceWarning'
but much more dire.
'partialService' The service is no longer accepting new
calls but finishes processing active calls
(may be due to a loss of a dependency/
connectivity, or a shutdown request).
'outOfService' The service is no longer accepting new calls
and is down for some reason. It can still be
brought in service.
'stopping' The service no longer accepts new
connections, lets current connections
terminate gracefully.
'stopped' The service has shut down and is not
processing any more calls. The process
itself is terminating (doing memory
cleanup, saving settings, shutting down
threads, etc.).
'unknown' The status of the mmca service is unknown
to the SNMP agent either because the link
between the agent and the application has
been broken or the agent is in the midst
of refreshing service status. (A refresh
typically occurs after an agent restart
due to configuration changes)."
SYNTAXINTEGER{disabled(1),starting(2),inService(3),inServiceWarning(4),inServiceCritical(5),partialService(6),outOfService(7),stopping(8),stopped(9),unknown(10)}CmmcaNextNodeStatus ::=TEXTUAL-CONVENTIONSTATUScurrentDESCRIPTION"This textual convention is used to identify the link status of a
neighbouring node with a CUEA Device.
'unknown' The status of the link is unknown
to the SNMP agent either because the link
between the agent and the application has
been broken or the agent is in the midst
of refreshing link status. (A refresh
typically occurs after an agent restart
due to configuration changes.)
'available' The connection between the neighbouring node
and CUEA device is up and available.
'unavailable' The connection between the neighbouring node
and CUEA device is down and unavailable."SYNTAXINTEGER{unknown(1),available(2),unavailable(3)}CmmcaConditionStatus ::=TEXTUAL-CONVENTIONSTATUScurrentDESCRIPTION"This textual convention is used to specify the severity of a specific
system condition raised by CUEA or services in it.
CUEA can run with certain system conditions raised.
The overall system condition status of the application is
specified by CmmcaSystemConditionStatus.
conditionWarn(1) : This severity level indicates a warning that
something is not right, however the application
is still functioning, but the condition may be
indicative of problem that may become more
serious later.
conditionCritical(2): This serverity indicates a condition
where the application is not functioning
properly."SYNTAXINTEGER{
conditionWarn(1),conditionCritical(2)}CmmcaSystemConditionStatus ::=TEXTUAL-CONVENTIONSTATUScurrentDESCRIPTION"This textual convention is used to specify the overall System Condition
status of CUEA application. CUEA application can run with
certain conditions raised with severity specified by
CmmcaConditionStatus.
statusNormal(1) : No Conditions have been raised, everything
is working as intended. This condition can be
considered as 'Green' status, where everything
is working as normal.
statusWarning(2): The application is currently operating, however at
least one condition with CmmcaConditionStatus :
conditionWarn(1) severity has been raised but no
condition with CmmcaConditionStatus :
conditionCritical(2) severity has been raised.
This status can be considered 'Yellow' where the
application or service is operating, however some
condition has been detected that could become more
serious later (low memory, disk space a problem,
can't connect to other members of a cluster, etc.)
statusCritical(3): The application or service is not functioning as
intended. One or more conditions with
CmmcaConditionStatus : conditionCritical(2) severity
have been raised. This status can be considered 'Red'
where the application or service is not functioning
as designed. There is some problem such as not being
able to connect to ICM or CUPS or the message bus."SYNTAXINTEGER{statusNormal(1),statusWarning(2),statusCritical(3)}CmmcaSeverityLevel ::=TEXTUAL-CONVENTIONSTATUScurrentDESCRIPTION"This textual convention is used to specify the severity level
of an event. The severity levels are
'emergency': This severity level event indicates that a
devastating failure has occurred; the
system or service is unusable. Immediate
operator intervention is required.
'alert': This severity level event indicates that a
devastating failure is imminent that will
render the system unusable. Immediate
operator attention is necessary.
'critical': This severity level event indicates that a
service impacting failure is likely to
occur soon; an error has occurred that
was not appropriately handled by the
system. Operator attention is needed as
soon as possible.
'error': This severity level event indicates that the system
has experienced a temporary impairment or an error
that was appropriately handled by the system.
'warning': This severity level event may be a precursor to an
error occurrence. An operator should review the
event soon to determine if action is needed.
'notice': This severity level event contains health or
operational state information that may be
pertinent to the health of the system but
does not require the attention of the
administrator at this time.
'informational': This severity level event contains interesting
system-level information that is valuable
to an administrator, however, the event
itself does not indicate a failure or
impairment condition.
'debug': This severity level event provides supplemental
information that may be beneficial toward
diagnosing or resolving a problem but does
not in itself provide operational health
status."SYNTAXINTEGER{emergency(1),alert(2),critical(3),error(4),warning(5),notice(6),informational(7),debug(8)}-- *******************************************************************
-- MIB Objects
-- *******************************************************************ciscoMmodalContactAppsMIBNotifs OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIB 0}ciscoMmodalContactAppsMIBObjects OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIB 1}ciscoMmodalContactAppsMIBConform OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIB 2}cmmcaGeneralInfo OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIBObjects 1}cmmcaLicenseInfo OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIBObjects 2}cmmcaThreadPool OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIBObjects 3}cmmcaRuntimeInfo OBJECTIDENTIFIER
::={ ciscoMmodalContactAppsMIBObjects 4}cmmcaServices OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIBObjects 5}cmmcaServiceInfo OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIBObjects 6}cmmcaNotificationInfo OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIBObjects 7}-- ******************************************************************
-- cmmcaNotificationInfo group
-- ******************************************************************cmmcaEventMessageId OBJECT-TYPESYNTAXUnsigned32MAX-ACCESSaccessible-for-notifySTATUScurrentDESCRIPTION"The event message ID is the unique notification message
identifier that was assigned by the CUEA application.
This identifier is unique for each different notification but
consistent for each instance of the same notification."::={ cmmcaNotificationInfo 1}cmmcaEventHostName OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSaccessible-for-notifySTATUScurrentDESCRIPTION"The event host name object specifies the host name or the
fully qualified domain name of the CUEA server from which
this event originated."::={ cmmcaNotificationInfo 2}cmmcaEventAppName OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSaccessible-for-notifySTATUScurrentDESCRIPTION"The event application name object specifies the
service-specific name of the functional service that
generated this notification. This name will vary, both in
content and in format, based on the service that generated the
notification. For example, the name for the first CM service may
be CUEA_CM1 while the third MPA service name may be CUEA_MPA3. By
convention, the application version number shall appear
in the application name as well, thus the second CM service application
name for Cisco Unified Expert Advisor version 1.0 will be CUEA_1_0_CM2."::={ cmmcaNotificationInfo 3}cmmcaEventMessageName OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSaccessible-for-notifySTATUScurrentDESCRIPTION"The event message name object specifies the service-specific
name of the Expert Advisor service notification message. This name will
vary, both in content and in format, based on the event itself.
The object value is used to group and correlate similar
notifications."::={ cmmcaNotificationInfo 4}cmmcaEventState OBJECT-TYPESYNTAXINTEGER{raise(1),clear(2)}MAX-ACCESSaccessible-for-notifySTATUScurrentDESCRIPTION"The event state object identifies the state (not to be
confused with severity) of the notification and potentially
the current state of the functional component that generated
the notification. The possible states are:
'raise': A raise state identifies a notification received
as a result of a health-impacting condition, such
as a process failure. A subsequent clear state
notification will follow when the error condition
is resolved.
'clear': The clear state indicates that the condition
which generated a previous raise notification has
been resolved."::={ cmmcaNotificationInfo 5}cmmcaEventSeverity OBJECT-TYPESYNTAX CmmcaSeverityLevel
MAX-ACCESSaccessible-for-notifySTATUScurrentDESCRIPTION"The event severity object indicates the severity level of
this notification. The severity levels are:
'emergency': The notification indicates that a
devastating failure has occurred; the
system or service is unusable. Immediate
operator intervention is required.
'alert': The notification indicates that a
devastating failure is imminent that will
render the system unusable. Immediate
operator attention is necessary.
'critical': The notification indicates that a
service impacting failure is likely to
occur soon; an error has occurred that
was not appropriately handled by the
system. Operator attention is needed as
soon as possible.
'error': The notification contains important
operational state information and may
indicate that the system has experienced
a temporary impairment or an error that
was appropriately handled by the system.
An operator should review the notification
soon to determine if action is needed.
'warning': The notification contains important
operational state information that may be
a precursor to an error occurrence. An
operator should review the notification
soon to determine if action is needed.
'notice': The notification contains health or
operational state information that may be
pertinent to the health of the system but
does not require the attention of the
administrator at this time.
'informational': The notification contains interesting
system-level information that is valuable
to an administrator, however, the event
itself does not indicate a failure or
impairment condition.
'debug': The notification provides supplemental
information that may be beneficial toward
diagnosing or resolving a problem but does
not in itself provide operational health
status."::={ cmmcaNotificationInfo 6}cmmcaEventTimestamp OBJECT-TYPESYNTAXDateAndTimeMAX-ACCESSaccessible-for-notifySTATUScurrentDESCRIPTION"The event time stamp object specifies the date and time that
the notification was generated on the originating device."::={ cmmcaNotificationInfo 7}cmmcaEventText OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSaccessible-for-notifySTATUScurrentDESCRIPTION"The event text is the full text of the notification. This
text includes a description of the event that was generated,
component state information and potentially a brief
description of administrative action that may be necessary
to correct the condition that caused the event to occur."::={ cmmcaNotificationInfo 8}-- ******************************************************************
-- Cisco Rm Table
-- ******************************************************************cmmcaRmTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaRmEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table describes the Resource Manager (RM) Service
instances configured on this Device. The Resource Manager (RM) is
responsible for maintaining the state of assignable resources,
e.g. agents. The RM interfaces to the Work Assigner, Media
Platform Interface, Resource Desktop Adapter and Business Rules
Engine. Resource state is a function of information obtained
from the actual resource and a rule set. Each RM only
participates with in a single routing domain, and therefore only
talks to a single Work Assigner. Each RM is also tied to a
single MPA, and one or more RDAs that are dedicated to the RM.
The BRE can be shared with other components (other RMs, and
other CMs)
This table has a sparse dependent relationship with
the cmmcaServiceTable and hence uses the index of that table."::={ cmmcaServiceInfo 1}cmmcaRmEntry OBJECT-TYPESYNTAX CmmcaRmEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION
"Each entry represents a configured RM service on the
Device. The index in cmmcaServiceTable indexes each entry."INDEX{ cmmcaServiceIndex }::={ cmmcaRmTable 1}
CmmcaRmEntry ::=SEQUENCE{
cmmcaRmRtAgentsLoggedIn Gauge32,
cmmcaRmRtAgentsOnCalls Gauge32,
cmmcaRmRtAgentsReserved Gauge32,
cmmcaRmRtAgentsWrapUp Gauge32,
cmmcaRmRtAgentsReady Gauge32,
cmmcaRmRtAgentsNoQueue Gauge32,
cmmcaRmAggNumOffersAccept Counter64,
cmmcaRmIntNumOffersAccept Gauge32,
cmmcaRmAggNumOffersReject Counter64,
cmmcaRmIntNumOffersReject Gauge32,
cmmcaRmAggNumOffersTimedOut Counter64,
cmmcaRmIntNumOffersTimedOut Gauge32}cmmcaRmRtAgentsLoggedIn OBJECT-TYPESYNTAXGauge32UNITS"agents"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The Real Time indicator of the number of agents currently
logged in."::={ cmmcaRmEntry 1}cmmcaRmRtAgentsOnCalls OBJECT-TYPESYNTAXGauge32UNITS"agents"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real Time indicator of the number of agents currently on
calls."::={ cmmcaRmEntry 2}cmmcaRmRtAgentsReserved OBJECT-TYPESYNTAXGauge32UNITS"agents"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real Time indicator of the number of agents currently in
the reserved state."::={ cmmcaRmEntry 3}cmmcaRmRtAgentsWrapUp OBJECT-TYPESYNTAXGauge32UNITS"agents"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real Time indicator of the number of agents currently
wrapping up a call."::={ cmmcaRmEntry 4}cmmcaRmRtAgentsReady OBJECT-TYPE
SYNTAXGauge32UNITS"agents"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real Time indicator of the number of agents currently in
the ready state."::={ cmmcaRmEntry 5}cmmcaRmRtAgentsNoQueue OBJECT-TYPESYNTAXGauge32UNITS"agents"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real Time indicator of the number of agents currently
unallocated in any queue (most likely a configuration error)."::={ cmmcaRmEntry 6}cmmcaRmAggNumOffersAccept OBJECT-TYPESYNTAXCounter64UNITS"offers"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of offers accepted since application start time
specified by cmmcaStartTime."::={ cmmcaRmEntry 7}cmmcaRmIntNumOffersAccept OBJECT-TYPESYNTAXGauge32UNITS"offers"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of offers accepted over the last interval specified by the
corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRmEntry 8}cmmcaRmAggNumOffersReject OBJECT-TYPESYNTAXCounter64UNITS"offers"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of offers rejected since application start time
specified by cmmcaStartTime."::={ cmmcaRmEntry 9}cmmcaRmIntNumOffersReject OBJECT-TYPESYNTAXGauge32UNITS"offers"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of offers rejected over the last interval specified by the
corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRmEntry 10}cmmcaRmAggNumOffersTimedOut OBJECT-TYPESYNTAXCounter64
UNITS"offers"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of offers that timed out since application start time
specified by cmmcaStartTime."::={ cmmcaRmEntry 11}cmmcaRmIntNumOffersTimedOut OBJECT-TYPESYNTAXGauge32UNITS"offers"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of offers that timed out over the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRmEntry 12}-- ******************************************************************
-- Cisco Cm Table
-- ******************************************************************cmmcaCmTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaCmEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table describes CM instances configured on this Device. The
Contact Manager (CM) service is responsible for the handling of
call requests and maintaining contact state. Instances may load
share as well as support different types of contacts. This
service is a critical funnel point to the rest of the system. CM
uses BRE to help direct call flow decision making. The CM must
be able to transparently scale and provide for fault tolerance.
This is best modeled as the CM receiving work from a virtual
queue.
The CM only participates within a single routing domain, and
therefore only talks to a single Work Assigner. Each CM is also
tied to a single MPA. The BRE used by the CM can be shared
among components (both CMs and RMs).
This table has a sparse dependent relationship with the
cmmcaServiceTable and hence uses its index."::={ cmmcaServiceInfo 2}cmmcaCmEntry OBJECT-TYPESYNTAX CmmcaCmEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"Each Entry represents a configured CM service.
The index in cmmcaServiceTable indexes each entry."INDEX{ cmmcaServiceIndex }::={ cmmcaCmTable 1}
CmmcaCmEntry ::=SEQUENCE{
cmmcaCmRtNumActiveCalls Gauge32,
cmmcaCmRtNumCallTrying Gauge32,
cmmcaCmRtNumCallRingBack Gauge32,
cmmcaCmRtNumCallConnecting Gauge32,
cmmcaCmRtNumCallConnected Gauge32,
cmmcaCmRtNumCallInitial Gauge32,
cmmcaCmAggNumCallArrivals Counter64,
cmmcaCmIntNumCallArrivals Gauge32,
cmmcaCmRtNumCallRejecting Gauge32,
cmmcaCmRtNumCallTransferring Gauge32,
cmmcaCmRtNumCallTerminating Gauge32,
cmmcaCmAggAvgCallDurationTime Gauge32,
cmmcaCmIntAvgCallDurationTime Gauge32,
cmmcaCmAggMaxCallDurationTime Integer32,
cmmcaCmIntMaxCallDurationTime Integer32,
cmmcaCmAggMaxCallDurationTimeDt DateAndTime,
cmmcaCmIntMaxCallDurationTimeDt DateAndTime,
cmmcaCmAggAvgCallInQueueTime Gauge32,
cmmcaCmIntAvgCallInQueueTime Gauge32,
cmmcaCmAggMaxCallInQueueTime Integer32,
cmmcaCmIntMaxCallInQueueTime Integer32,
cmmcaCmAggMaxCallInQueueTimeDt DateAndTime,
cmmcaCmIntMaxCallInQueueTimeDt DateAndTime,
cmmcaCmAggAvgCallArrivalRate Gauge32,
cmmcaCmAggMaxCallArrivalRate Integer32,
cmmcaCmAggMaxCallArrivalRateDt DateAndTime,
cmmcaCmIntAvgCallArrivalRate Gauge32}cmmcaCmRtNumActiveCalls OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time indicator of the number of active calls."::={ cmmcaCmEntry 1}cmmcaCmRtNumCallTrying OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time indicator of the number of calls where a contact
is created; BRE script is started."::={ cmmcaCmEntry 2}cmmcaCmRtNumCallRingBack OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time indicator of the number of calls which are
currently receiving ringback."::={ cmmcaCmEntry 3}cmmcaCmRtNumCallConnecting OBJECT-TYPESYNTAXGauge32UNITS"calls"
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time indicator of the number of calls where a resource
has been identified selected and the call is in the process of
being connected."::={ cmmcaCmEntry 4}cmmcaCmRtNumCallConnected OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time indicator of the number of calls in which a
contact is connected to one or more participant (e.g.,
self-service, agents, conference)."::={ cmmcaCmEntry 5}cmmcaCmRtNumCallInitial OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time indicator of the number of calls in which a
contact is in initial state."::={ cmmcaCmEntry 6}cmmcaCmAggNumCallArrivals OBJECT-TYPESYNTAXCounter64UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Number of new calls which arrived at the Contact Manager since
application start time specified by cmmcaStartTime."::={ cmmcaCmEntry 7}cmmcaCmIntNumCallArrivals OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Number of new calls which arrived at the Contact Manager over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable."::={ cmmcaCmEntry 8}cmmcaCmRtNumCallRejecting OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time indicator of the number of calls which could not
be accepted and processed (e.g. due to invalid call, lack of
system resources or licenses, or no agent available) and are
currently in the process of being rejected."::={ cmmcaCmEntry 9}
cmmcaCmRtNumCallTransferring OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time indicator of the number of calls in which
participant changes are currently in progress (e.g.,participant
adds/removes like conferencing, redirecting or transferring)."::={ cmmcaCmEntry 10}cmmcaCmRtNumCallTerminating OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time indicator of the number of calls which are
currently terminating because all parties but one have
disconnected."::={ cmmcaCmEntry 11}cmmcaCmAggAvgCallDurationTime OBJECT-TYPESYNTAXGauge32UNITS"seconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The average call handling time since application start time
specified by cmmcaStartTime."::={ cmmcaCmEntry 12}cmmcaCmIntAvgCallDurationTime OBJECT-TYPESYNTAXGauge32UNITS"seconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The average call handling time over the last interval specified
by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaCmEntry 13}cmmcaCmAggMaxCallDurationTime OBJECT-TYPESYNTAXInteger32UNITS"seconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The maximum call handling time since application start time
specified by cmmcaStartTime."::={ cmmcaCmEntry 14}cmmcaCmIntMaxCallDurationTime OBJECT-TYPESYNTAXInteger32UNITS"seconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The maximum call handling time over the last interval specified
by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaCmEntry 15}
cmmcaCmAggMaxCallDurationTimeDt OBJECT-TYPESYNTAXDateAndTimeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The timestamp when the maximum call duration time since
application start time, cmmcaStartTime, has occurred."::={ cmmcaCmEntry 16}cmmcaCmIntMaxCallDurationTimeDt OBJECT-TYPESYNTAXDateAndTimeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The timestamp of when the maximum call duration time over the
last interval, specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable, occurred."::={ cmmcaCmEntry 17}cmmcaCmAggAvgCallInQueueTime OBJECT-TYPESYNTAXGauge32UNITS"seconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The average call time in queue since application start time
specified by cmmcaStartTime."::={ cmmcaCmEntry 18}cmmcaCmIntAvgCallInQueueTime OBJECT-TYPESYNTAXGauge32UNITS"seconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The average call time in queue over the last interval specified
by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaCmEntry 19}cmmcaCmAggMaxCallInQueueTime OBJECT-TYPESYNTAXInteger32UNITS"seconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The maximum call time in queue since application start time
specified by cmmcaStartTime."::={ cmmcaCmEntry 20}cmmcaCmIntMaxCallInQueueTime OBJECT-TYPESYNTAXInteger32UNITS"seconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The maximum call time in queue over the last interval specified
by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaCmEntry 21}cmmcaCmAggMaxCallInQueueTimeDt OBJECT-TYPE
SYNTAXDateAndTimeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The timestamp of when the maximum call time in queue since
application start(cmmcaStartTime), occurred."::={ cmmcaCmEntry 22}cmmcaCmIntMaxCallInQueueTimeDt OBJECT-TYPESYNTAXDateAndTimeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The timestamp of when the maximum call time in queue over the
last interval, specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable, occurred."::={ cmmcaCmEntry 23}cmmcaCmAggAvgCallArrivalRate OBJECT-TYPESYNTAXGauge32UNITS"calls per minute"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The average call arrival rate since application start time
specified by cmmcaStartTime."::={ cmmcaCmEntry 24}cmmcaCmAggMaxCallArrivalRate OBJECT-TYPESYNTAXInteger32UNITS"calls per minute"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The maximum of interval average call arrival rate, displayed by
cmmcaCmIntAvgCallArrivalRate, since application start time,
specified by cmmcaStartTime."::={ cmmcaCmEntry 25}cmmcaCmAggMaxCallArrivalRateDt OBJECT-TYPESYNTAXDateAndTimeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The timestamp of when the maximum call arrival rate since application
start (cmmcaStartTime), occurred."::={ cmmcaCmEntry 26}cmmcaCmIntAvgCallArrivalRate OBJECT-TYPESYNTAXGauge32UNITS"calls per minute"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The average rate of calls over the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaCmEntry 27}-- ******************************************************************
-- Cisco Rda Table
-- ******************************************************************
cmmcaRdaTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaRdaEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table lists all Resource Desktop Adapter services
configured on this Device. The Resource Desktop Adapter (RDA) is
used by the RM to communicate to the user interface of the
Resource (or Agent). This component provides a normalized
interface (RDI-Resource desktop interface) to the Resource
Manager that removes the differences between communicating to
different types of desktops (such as CTIOS, Presence, Web Based,
etc) or Resources (such as occasional or traditional agents).
This type of communication typically includes requests like:
- Log In or Log Out a resource from the desktop
- Set the presence state of the desktop to a particular
state
- Show a precall message to the resource
- Offer a task to the resource and get a response
Each RDA is tied to a single Resource Manager, but each
Resource Manager may talk to many RDAs.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index."::={ cmmcaServiceInfo 3}cmmcaRdaEntry OBJECT-TYPESYNTAX CmmcaRdaEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"Each entry represents a configured RDA service. The cmmcaServiceTable
index is used to index each entry in this table."INDEX{ cmmcaServiceIndex }::={ cmmcaRdaTable 1}
CmmcaRdaEntry ::=SEQUENCE{
cmmcaRdaAggNumMsgProc Counter64,
cmmcaRdaIntNumMsgProc CounterBasedGauge64,
cmmcaRdaAggNumSuccessPresenceNotifications Counter64,
cmmcaRdaIntNumSuccessPresenceNotifications CounterBasedGauge64,
cmmcaRdaRtNumActiveClients Gauge32,
cmmcaRdaRtNumOutStandingOfferTasks Gauge32,
cmmcaRdaAggNumUnSuccessPresenceNotifications Counter64,
cmmcaRdaIntNumUnSuccessPresenceNotifications CounterBasedGauge64,
cmmcaRdaRtNumInactiveClients Gauge32}cmmcaRdaAggNumMsgProc OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of messages processed since application start time
specified by cmmcaStartTime."::={ cmmcaRdaEntry 1}cmmcaRdaIntNumMsgProc OBJECT-TYPE
SYNTAXCounterBasedGauge64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of messages processed over the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRdaEntry 2}cmmcaRdaAggNumSuccessPresenceNotifications OBJECT-TYPESYNTAXCounter64UNITS"notifications"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of successful presence notifications since application start
time specified by cmmcaStartTime."::={ cmmcaRdaEntry 3}cmmcaRdaIntNumSuccessPresenceNotifications OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"notifications"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of successful presence notifications over the last
interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaRdaEntry 4}cmmcaRdaRtNumActiveClients OBJECT-TYPESYNTAXGauge32UNITS"clients"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of active end-user devices that have
capability to perform instant message operation."::={ cmmcaRdaEntry 5}cmmcaRdaRtNumOutStandingOfferTasks OBJECT-TYPESYNTAXGauge32UNITS"tasks"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of outstanding offertasks to be processed."::={ cmmcaRdaEntry 6}cmmcaRdaAggNumUnSuccessPresenceNotifications OBJECT-TYPESYNTAXCounter64UNITS"notifications"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of unsuccessful presence notifications since application
start time specified by cmmcaStartTime."::={ cmmcaRdaEntry 7}cmmcaRdaIntNumUnSuccessPresenceNotifications OBJECT-TYPE
SYNTAXCounterBasedGauge64UNITS"notifications"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of unsucessful presence notifications over the last
interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaRdaEntry 8}cmmcaRdaRtNumInactiveClients OBJECT-TYPESYNTAXGauge32UNITS"clients"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of inactive clients."::={ cmmcaRdaEntry 9}-- ******************************************************************
-- Cisco Bre Table
-- ******************************************************************cmmcaBreTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaBreEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table describes the Business Rules Engine (BRE) services
configured on this Device. The Business Rules Engine in MMCA
allows customers to define how the system will behave and then
execute scripts or business rules at runtime.
In Cisco Unified Expert Advisor application, a very limited Business
Rules Engine will be needed.
It will be required only to run pre-configured basic agent
scripts and contact scripts (queue to a given skill group and
then connect the call).
The following features are required of the BRE:
- Start a script
- Select a single AQ for a contact to be queued to, or a
multiple AQs for a resource to be made available.
- Request Resource
- Direct Call Control Requests to Client (CM)
- Receive and Handle Call Events (leg terminated, etc.)
- Receive and change individual agent availability
This table has a sparse dependent relationship with
Service Table and hence uses its index."::={ cmmcaServiceInfo 4}cmmcaBreEntry OBJECT-TYPESYNTAX CmmcaBreEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"Each Entry represents a configured BRE service. The cmmcaServiceTable
index indexes this table."INDEX{ cmmcaServiceIndex }::={ cmmcaBreTable 1}
CmmcaBreEntry ::=SEQUENCE{
cmmcaBreAggLoadedScripts Counter32,
cmmcaBreAggDistinctScripts Counter32,
cmmcaBreRtActiveScripts Gauge32,
cmmcaBreRtCurrentInstances Gauge32,
cmmcaBreAggMaxConcurrentInstances Counter32,
cmmcaBreIntMaxConcurrentInstances Gauge32,
cmmcaBreAggMaxConcurrentInstancesDt DateAndTime,
cmmcaBreIntMaxConcurrentInstancesDt DateAndTime,
cmmcaBreAggAvgConcurrentInstances Gauge32,
cmmcaBreIntAvgConcurrentInstances Gauge32,
cmmcaBreAggTotalInstanceInitiations Counter64,
cmmcaBreIntTotalInstanceInitiations CounterBasedGauge64,
cmmcaBreAggTotalContactInstanceInitiations Counter64,
cmmcaBreIntTotalContactInstanceInitiations CounterBasedGauge64,
cmmcaBreAggTotalResourceInstanceInitiations Counter64,
cmmcaBreIntTotalResourceInstanceInitiations CounterBasedGauge64,
cmmcaBreAggTotalInstanceTerminations Counter64,
cmmcaBreIntTotalInstanceTerminations CounterBasedGauge64,
cmmcaBreAggTotalContactInstanceTerminations Counter64,
cmmcaBreIntTotalContactInstanceTerminations CounterBasedGauge64,
cmmcaBreAggTotalResourceInstanceTerminations Counter64,
cmmcaBreIntTotalResourceInstanceTerminations CounterBasedGauge64,
cmmcaBreAggTotalAbnormalEndings Counter64,
cmmcaBreIntTotalAbnormalEndings CounterBasedGauge64,
cmmcaBreAggTotalAbnormalContactEndings Counter64,
cmmcaBreIntTotalAbnormalContactEndings CounterBasedGauge64,
cmmcaBreAggTotalAbnormalResourceEndings Counter64,
cmmcaBreIntTotalAbnormalResourceEndings CounterBasedGauge64}cmmcaBreAggLoadedScripts OBJECT-TYPESYNTAXCounter32UNITS"scripts"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of scripts loaded by the BRE."::={ cmmcaBreEntry 1}cmmcaBreAggDistinctScripts OBJECT-TYPESYNTAXCounter32UNITS"scripts"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of distinct scripts loaded by the BRE (not
including different versions of the same script)."::={ cmmcaBreEntry 2}cmmcaBreRtActiveScripts OBJECT-TYPESYNTAXGauge32UNITS"scripts"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of loaded BRE scripts that are active."::={ cmmcaBreEntry 3}cmmcaBreRtCurrentInstances OBJECT-TYPESYNTAXGauge32UNITS"instances"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The current number of script instances existing at this moment
in time."::={ cmmcaBreEntry 4}cmmcaBreAggMaxConcurrentInstances OBJECT-TYPESYNTAXCounter32UNITS"instances"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The maximum number of script instances that existed since
application start time specified by cmmcaStartTime."::={ cmmcaBreEntry 5}cmmcaBreIntMaxConcurrentInstances OBJECT-TYPESYNTAXGauge32UNITS"instances"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The maximum number of script instances that existed over the
last interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaBreEntry 6}cmmcaBreAggMaxConcurrentInstancesDt OBJECT-TYPESYNTAXDateAndTimeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The timestamp of when the maximum concurrent instances, specified by
cmmcaBreAggMaxConcurrentInstances, since application start time
(cmmcaStartTime) has occurred."::={ cmmcaBreEntry 7}cmmcaBreIntMaxConcurrentInstancesDt OBJECT-TYPESYNTAXDateAndTimeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The timestamp of when the maximum concurrent instances over the
last interval, specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable, has occurred."::={ cmmcaBreEntry 8}cmmcaBreAggAvgConcurrentInstances OBJECT-TYPE
SYNTAXGauge32UNITS"instances"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The average number of instances being worked on by the BRE
since application start time specified by cmmcaStartTime."::={ cmmcaBreEntry 9}cmmcaBreIntAvgConcurrentInstances OBJECT-TYPESYNTAXGauge32UNITS"instances"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The average number of instances being worked on by the BRE over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable."::={ cmmcaBreEntry 10}cmmcaBreAggTotalInstanceInitiations OBJECT-TYPESYNTAXCounter64UNITS"initiations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of script instances created since application start
time specified by cmmcaStartTime."::={ cmmcaBreEntry 11}cmmcaBreIntTotalInstanceInitiations OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"initiations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of script instances created over the last
interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaBreEntry 12}cmmcaBreAggTotalContactInstanceInitiations OBJECT-TYPESYNTAXCounter64UNITS"initiations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact script instances created since
application start time specified by cmmcaStartTime."::={ cmmcaBreEntry 13}cmmcaBreIntTotalContactInstanceInitiations OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"initiations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact script instances created over the
last interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaBreEntry 14}cmmcaBreAggTotalResourceInstanceInitiations OBJECT-TYPESYNTAXCounter64UNITS"initiations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource script instances created since
application start time specified by cmmcaStartTime."::={ cmmcaBreEntry 15}cmmcaBreIntTotalResourceInstanceInitiations OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"initiations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource script instances created over the
last interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaBreEntry 16}cmmcaBreAggTotalInstanceTerminations OBJECT-TYPESYNTAXCounter64UNITS"terminations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of script instances terminated since
application start time specified by cmmcaStartTime."::={ cmmcaBreEntry 17}cmmcaBreIntTotalInstanceTerminations OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"terminations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of script instances terminated over the last
interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable."::={ cmmcaBreEntry 18}cmmcaBreAggTotalContactInstanceTerminations OBJECT-TYPESYNTAXCounter64UNITS"terminations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact script instances terminated since
application start time specified by cmmcaStartTime."::={ cmmcaBreEntry 19}cmmcaBreIntTotalContactInstanceTerminations OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"terminations"MAX-ACCESSread-onlySTATUScurrent
DESCRIPTION"The total number of contact script instances terminated over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable."::={ cmmcaBreEntry 20}cmmcaBreAggTotalResourceInstanceTerminations OBJECT-TYPESYNTAXCounter64UNITS"terminations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource script instances terminated since
application start time specified by cmmcaStartTime."::={ cmmcaBreEntry 21}cmmcaBreIntTotalResourceInstanceTerminations OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"terminations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource script instances terminated over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable."::={ cmmcaBreEntry 22}cmmcaBreAggTotalAbnormalEndings OBJECT-TYPESYNTAXCounter64UNITS"endings"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of script instances that ended abnormally
since application start time specified by cmmcaStartTime."::={ cmmcaBreEntry 23}cmmcaBreIntTotalAbnormalEndings OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"endings"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of script instances that ended abnormally over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable."::={ cmmcaBreEntry 24}cmmcaBreAggTotalAbnormalContactEndings OBJECT-TYPESYNTAXCounter64UNITS"endings"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact script instances that ended
abnormally since application start time specified by cmmcaStartTime."::={ cmmcaBreEntry 25}cmmcaBreIntTotalAbnormalContactEndings OBJECT-TYPESYNTAXCounterBasedGauge64
UNITS"endings"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact script instances that ended
abnormally over the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaBreEntry 26}cmmcaBreAggTotalAbnormalResourceEndings OBJECT-TYPESYNTAXCounter64UNITS"endings"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource script instances that ended
abnormally since application start time specified by
cmmcaStartTime."::={ cmmcaBreEntry 27}cmmcaBreIntTotalAbnormalResourceEndings OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"endings"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource script instances that ended
abnormally over the last interval specified by the corresponding
cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaBreEntry 28}-- ******************************************************************
-- Cisco Wa Table
-- ******************************************************************cmmcaWaTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaWaEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table lists the Work Assigner(WA) Service instances
configured on this Device. The Work Assigner is responsible for
matching Contacts that need Resources with Resources that
need Contacts.
The scope of a single work assigner defines a
Routing Domain. A Routing Domain is a set of Contacts and a set
of Resources that can be assigned to each other. This means
that the size of a routing domain is constrained by how scalable
a Work Assigner can be. Because of this, the Work Assigner
tries to be as streamlined as possible and delegate all logic
that deals with the scope of an individual resource or
individual contact to the RM or the CM.
Work Assigner is not the only interface that is used to
communicate between the RM and the CM, it merely provides the
initial assignment between the two , much in the same manner as
a SIP connects two endpoints, and then gets out of the call.
The Work Assigner also includes the logic to execute advanced
routing features (such as resume routing, spatial routing,
etc).
This table has a sparse dependent relationship with
cmmcaServiceTable and hence is indexed by cmmcaServiceIndex."::={ cmmcaServiceInfo 5}cmmcaWaEntry OBJECT-TYPESYNTAX CmmcaWaEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"Each Entry represents a configured WA service. The index in
cmmcaServiceTable is used to index this table too."INDEX{ cmmcaServiceIndex }::={ cmmcaWaTable 1}
CmmcaWaEntry ::=SEQUENCE{
cmmcaWaRtAssignmentQueCount Gauge32,
cmmcaWaRtAttributeDefCount Gauge32,
cmmcaWaRtSelectionStrategyCount Gauge32,
cmmcaWaRtSkillCount Gauge32,
cmmcaWaAggTotalConfigErrors Counter64,
cmmcaWaAggCancelResourceRequestReceived Counter64,
cmmcaWaAggResourceRequestReceived Counter64,
cmmcaWaAggResourceResponseSent Counter64,
cmmcaWaAggCancelWorkRequestReceived Counter64,
cmmcaWaAggOfferTaskAcceptedSent Counter64,
cmmcaWaAggOfferTaskCancelledSent Counter64,
cmmcaWaAggOfferTaskResponseReceived Counter64,
cmmcaWaAggOfferTaskSent Counter64,
cmmcaWaAggResyncResourceResponseAckSent Counter64,
cmmcaWaAggResyncResourceResponseReceived Counter64,
cmmcaWaAggResyncResourceSent Counter64,
cmmcaWaAggWorkRequestReceived Counter64,
cmmcaWaAggQueueEventSent Counter64,
cmmcaWaAggWorkRequestCanceledSent Counter64,
cmmcaWaAggWRIFailureResponseSent Counter64,
cmmcaWaAggRRIFailureResponseSent Counter64,
cmmcaWaAggResourceResponseCanceledSent Counter64,
cmmcaWaAggCancelQueueEventSent Counter64,
cmmcaWaAggMessageSentError Counter64,
cmmcaWaRtResourceCriteriaCount Gauge32,
cmmcaWaRtSelectionStrategyAttrCount Gauge32,
cmmcaWaRtAttributeCriteriaCount Gauge32,
cmmcaWaRtResourceCount Gauge32,
cmmcaWaRtAttributeValueCount Gauge32,
cmmcaWaRtSkillCompetencyCount Gauge32,
cmmcaWaRtResourceMemberCount Gauge32,
cmmcaWaRtTotalResourceCount Gauge32,
cmmcaWaRtTotalContactCount Gauge32,
cmmcaWaRtTotalResourceManagerCount Gauge32,
cmmcaWaRtTotalContactManagerCount Gauge32}cmmcaWaRtAssignmentQueCount OBJECT-TYPESYNTAXGauge32UNITS"none"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of Assignment Queues configured."::={ cmmcaWaEntry 1}cmmcaWaRtAttributeDefCount OBJECT-TYPESYNTAXGauge32UNITS"none"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of Attribute definitions configured."::={ cmmcaWaEntry 2}cmmcaWaRtSelectionStrategyCount OBJECT-TYPESYNTAXGauge32UNITS"none"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of selection strategies configured."::={ cmmcaWaEntry 3}cmmcaWaRtSkillCount OBJECT-TYPESYNTAXGauge32UNITS"none"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of skills configured."::={ cmmcaWaEntry 4}cmmcaWaAggTotalConfigErrors OBJECT-TYPESYNTAXCounter64UNITS"none"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of errors processing config messages."::={ cmmcaWaEntry 5}cmmcaWaAggCancelResourceRequestReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of CancelResourceRequest messages received since
application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 6}cmmcaWaAggResourceRequestReceived OBJECT-TYPESYNTAXCounter64
UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of ResourceRequest messages received since application
start time specified by cmmcaStartTime."::={ cmmcaWaEntry 7}cmmcaWaAggResourceResponseSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of ResourceResponse messages sent since application
start time specified by cmmcaStartTime."::={ cmmcaWaEntry 8}cmmcaWaAggCancelWorkRequestReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of CancelWorkRequest messages received since
application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 9}cmmcaWaAggOfferTaskAcceptedSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total mumber of OfferTaskAccept messages sent since application
start time specified by cmmcaStartTime."::={ cmmcaWaEntry 10}cmmcaWaAggOfferTaskCancelledSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of OfferTaskCancelled messages sent since
application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 11}cmmcaWaAggOfferTaskResponseReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of OfferTaskResponse messages received since
application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 12}cmmcaWaAggOfferTaskSent OBJECT-TYPESYNTAXCounter64
UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of OfferTask messages sent since application start time
specified by cmmcaStartTime."::={ cmmcaWaEntry 13}cmmcaWaAggResyncResourceResponseAckSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of ResyncResourceResponseAcknowledgement messages
sent since application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 14}cmmcaWaAggResyncResourceResponseReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of ResyncResourceResponse received since
application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 15}cmmcaWaAggResyncResourceSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of ResyncResource messages sent since
application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 16}cmmcaWaAggWorkRequestReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of WorkRequest messages Received since
application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 17}cmmcaWaAggQueueEventSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of QueueEvent messages sent since application
start time specified by cmmcaStartTime."::={ cmmcaWaEntry 18}cmmcaWaAggWorkRequestCanceledSent OBJECT-TYPESYNTAXCounter64
UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of WorkRequestCanceled messages sent
since application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 19}cmmcaWaAggWRIFailureResponseSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of WRIFailureResponse messages sent since application
start time specified by cmmcaStartTime."::={ cmmcaWaEntry 20}cmmcaWaAggRRIFailureResponseSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of RRIFailureResponseSent messages sent
since application start time specified by cmmcaStartTime."::={ cmmcaWaEntry 21}cmmcaWaAggResourceResponseCanceledSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of ResourceResponseCanceled messages sent since boot
time."::={ cmmcaWaEntry 22}cmmcaWaAggCancelQueueEventSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of CancelQueueEvent messages sent since application
start time specified by cmmcaStartTime."::={ cmmcaWaEntry 23}cmmcaWaAggMessageSentError OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of times messages could not be sent since application
start time specified by cmmcaStartTime."::={ cmmcaWaEntry 24}cmmcaWaRtResourceCriteriaCount OBJECT-TYPESYNTAXGauge32
UNITS"criteria"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of resource criteria configured."::={ cmmcaWaEntry 25}cmmcaWaRtSelectionStrategyAttrCount OBJECT-TYPESYNTAXGauge32UNITS"attributes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of selection strategy attributes configured."::={ cmmcaWaEntry 26}cmmcaWaRtAttributeCriteriaCount OBJECT-TYPESYNTAXGauge32UNITS"criteria"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of attribute criteria configured."::={ cmmcaWaEntry 27}cmmcaWaRtResourceCount OBJECT-TYPESYNTAXGauge32UNITS"resources"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of resources configured."::={ cmmcaWaEntry 28}cmmcaWaRtAttributeValueCount OBJECT-TYPESYNTAXGauge32UNITS"values"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of attribute values configured."::={ cmmcaWaEntry 29}cmmcaWaRtSkillCompetencyCount OBJECT-TYPESYNTAXGauge32UNITS"competencies"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of skill competencies configured."::={ cmmcaWaEntry 30}cmmcaWaRtResourceMemberCount OBJECT-TYPESYNTAXGauge32UNITS"members"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of resource members configured."::={ cmmcaWaEntry 31}cmmcaWaRtTotalResourceCount OBJECT-TYPESYNTAXGauge32UNITS"resources"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of known total resources."::={ cmmcaWaEntry 32}cmmcaWaRtTotalContactCount OBJECT-TYPESYNTAXGauge32UNITS"contacts"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of total known total contacts."::={ cmmcaWaEntry 33}cmmcaWaRtTotalResourceManagerCount OBJECT-TYPESYNTAXGauge32UNITS"services"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of known resource manager services."::={ cmmcaWaEntry 34}cmmcaWaRtTotalContactManagerCount OBJECT-TYPESYNTAXGauge32UNITS"services"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of known contact manager services."::={ cmmcaWaEntry 35}-- ******************************************************************
-- Cisco Mpa Table
-- ******************************************************************cmmcaMpaTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaMpaEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table describes MPA services configured on this Device. The Media
Platform Adapter is a media platform for SIP calls:
- SIP Back to Back User Agent (B2BUA), providing basic 3rd
party call control and endpoint functions to its clients (RM,
CM, RDA).
- Used by both RM and CM for handling calls.
A single Media Platform Interface(MPI) can support multiple
clients (such as a RM, a CM and a RDA), SIP based MPIs will
always be co-located with its clients.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index."::={ cmmcaServiceInfo 6}cmmcaMpaEntry OBJECT-TYPESYNTAX CmmcaMpaEntry
MAX-ACCESSnot-accessible
STATUScurrentDESCRIPTION"Each Entry represents a configured MPA service. Each entry is indexed
by the index in cmmcaServiceTable."INDEX{ cmmcaServiceIndex }::={ cmmcaMpaTable 1}
CmmcaMpaEntry ::=SEQUENCE{
cmmcaMpaAggNewCalls Counter64,
cmmcaMpaAggConnectsRcv Counter64,
cmmcaMpaAggAvgLatency Gauge32,
cmmcaMpaAggFailedInvites Counter64,
cmmcaMpaAggFailedReinvites Counter64,
cmmcaMpaAggTotalCalls Counter64,
cmmcaMpaRtIncomingCalls Gauge32,
cmmcaMpaRtOutgoingCalls Gauge32,
cmmcaMpaRtActiveClientSessions Gauge32,
cmmcaMpaAggTotalClientsRegistered Counter64,
cmmcaMpaAggInstantMessagesSent Counter64,
cmmcaMpaAggInstantMessagesReceived Counter64,
cmmcaMpaAggPresenceUpdatesReceived Counter64,
cmmcaMpaAggPresenceUpdatesBytesRcv Counter64,
cmmcaMpaRtActiveRegisteredSipAddresses Gauge32,
cmmcaMpaRtActiveSipControlAddresses Gauge32,
cmmcaMpaRtActiveIMAddresses Gauge32,
cmmcaMpaRtActiveMonitoredPresenceAddresses Gauge32,
cmmcaMpaAggTotalRegisteredSipAddresses Counter64,
cmmcaMpaAggTotalSipControlAddressesRegistered Counter64,
cmmcaMpaAggTotalIMAddressesRegistered Counter64,
cmmcaMpaAggTotalMonitoredPresenceAddressesRegistered Counter64,
cmmcaMpaRtActiveInteractions Gauge32,
cmmcaMpaRtActivePublishAddresses Gauge32,
cmmcaMpaRtTotalPublishAddressesRegistered Gauge32}cmmcaMpaAggNewCalls OBJECT-TYPESYNTAXCounter64UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of new calls requests received since application
start time specified by cmmcaStartTime."::={ cmmcaMpaEntry 1}
cmmcaMpaAggConnectsRcv OBJECT-TYPESYNTAXCounter64UNITS"connects"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of connect attempts since application start time
specified by cmmcaStartTime."::={ cmmcaMpaEntry 2}cmmcaMpaAggAvgLatency OBJECT-TYPESYNTAXGauge32UNITS"milliseconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The average time in milliseconds required to complete a connection."::={ cmmcaMpaEntry 3}cmmcaMpaAggFailedInvites OBJECT-TYPESYNTAXCounter64UNITS"invitations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of failed invitation attempts since application
start time specified by cmmcaStartTime."::={ cmmcaMpaEntry 4}cmmcaMpaAggFailedReinvites OBJECT-TYPESYNTAXCounter64UNITS"invitations"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of failed re-invitation attempts since application
start time specified by cmmcaStartTime."::={ cmmcaMpaEntry 5}cmmcaMpaAggTotalCalls OBJECT-TYPESYNTAXCounter64UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The current number of calls into and originating from the MPA."::={ cmmcaMpaEntry 6}cmmcaMpaRtIncomingCalls OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The current number of Incoming calls."::={ cmmcaMpaEntry 7}cmmcaMpaRtOutgoingCalls OBJECT-TYPESYNTAXGauge32UNITS"calls"MAX-ACCESSread-only
STATUScurrentDESCRIPTION"The current number of calls originating from the MPA."::={ cmmcaMpaEntry 8}cmmcaMpaRtActiveClientSessions OBJECT-TYPESYNTAXGauge32UNITS"sessions"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The number of currently registered Client Sessions."::={ cmmcaMpaEntry 9}cmmcaMpaAggTotalClientsRegistered OBJECT-TYPESYNTAXCounter64UNITS"sessions"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of client sessions opened(Including disconnected
clients), since application start time specified by cmmcaStartTime."::={ cmmcaMpaEntry 10}cmmcaMpaAggInstantMessagesSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of instant messages sent since application start time
specified by cmmcaStartTime."::={ cmmcaMpaEntry 11}cmmcaMpaAggInstantMessagesReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of instant messages received since application
start time specified by cmmcaStartTime."::={ cmmcaMpaEntry 12}cmmcaMpaAggPresenceUpdatesReceived OBJECT-TYPESYNTAXCounter64UNITS"updates"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of presence documents received since application
start time specified by cmmcaStartTime."::={ cmmcaMpaEntry 13}cmmcaMpaAggPresenceUpdatesBytesRcv OBJECT-TYPESYNTAXCounter64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrent
DESCRIPTION"Total number of bytes received in presence updates, since application
start time specified by cmmcaStartTime."::={ cmmcaMpaEntry 14}cmmcaMpaRtActiveRegisteredSipAddresses OBJECT-TYPESYNTAXGauge32UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of SIP current registrations to SIP Registrar."::={ cmmcaMpaEntry 15}cmmcaMpaRtActiveSipControlAddresses OBJECT-TYPESYNTAXGauge32UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of SIP addresses currently registered."::={ cmmcaMpaEntry 16}cmmcaMpaRtActiveIMAddresses OBJECT-TYPESYNTAXGauge32UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of IM addresses currently registered."::={ cmmcaMpaEntry 17}cmmcaMpaRtActiveMonitoredPresenceAddresses OBJECT-TYPESYNTAXGauge32UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number active presence addresses currently being
monitored."::={ cmmcaMpaEntry 18}cmmcaMpaAggTotalRegisteredSipAddresses OBJECT-TYPESYNTAXCounter64UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of SIP Registrations to SIP Registrar
(Including
deregistered ones) since application start time specified
by cmmcaStartTime."::={ cmmcaMpaEntry 19}cmmcaMpaAggTotalSipControlAddressesRegistered OBJECT-TYPESYNTAXCounter64UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of SIP addresses registered(Including
deregistered ones) since application start time specified
by cmmcaStartTime."::={ cmmcaMpaEntry 20}cmmcaMpaAggTotalIMAddressesRegistered OBJECT-TYPESYNTAXCounter64UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of IM addresses registered(Including
deregistered ones) since application start time specified
by cmmcaStartTime."::={ cmmcaMpaEntry 21}cmmcaMpaAggTotalMonitoredPresenceAddressesRegistered OBJECT-TYPESYNTAXCounter64UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of Presentities registered with presence
server(Including deregistered ones) since application start
time specified by cmmcaStartTime."::={ cmmcaMpaEntry 22}cmmcaMpaRtActiveInteractions OBJECT-TYPESYNTAXGauge32UNITS"interactions"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of Interactions that currently exist."::={ cmmcaMpaEntry 23}cmmcaMpaRtActivePublishAddresses OBJECT-TYPESYNTAXGauge32UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of Publishers currently registered with
presence server."::={ cmmcaMpaEntry 24}cmmcaMpaRtTotalPublishAddressesRegistered OBJECT-TYPESYNTAXGauge32UNITS"addresses"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of Publishers registered with presence
server(Including deregistered ones)."::={ cmmcaMpaEntry 25}-- ******************************************************************
-- Cisco Ra Table
-- ******************************************************************cmmcaRaTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaRaEntry
MAX-ACCESSnot-accessible
STATUScurrentDESCRIPTION"This table describes Reporting Adapter (RA) services configured
on this Device. Reporting adapters listen to event stream that are
produced by runtime components. They then take those events,
convert them as appropriate (for example, converting them to a
particular version of a schema or applying a security policy of
what data can be sent to the reporting database) and then send a
new message to the Reporting Subsystem service. This
message is sent using durability and persistence to ensure that
the message will get to the Reporting Subsystem (RS).
Reporting Adapters run on the same Device as the runtime
components that they are monitoring. This is because the events
that are being produced are delivered on a best-effort basis,
and being on the same Device (and in the same JVM) ensures that
the adapter will receive the event.
This table has a sparse dependent relationship with cmmcaServiceTable
and hence uses its index."::={ cmmcaServiceInfo 7}cmmcaRaEntry OBJECT-TYPESYNTAX CmmcaRaEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"Each Entry represents a configured RA service. Each entry is indexed
by the index in cmmcaServiceTable."INDEX{ cmmcaServiceIndex }::={ cmmcaRaTable 1}
CmmcaRaEntry ::=SEQUENCE{
cmmcaRaAggMsgReceived Counter64,
cmmcaRaAggMsgSent Counter64,
cmmcaRaAggContactDetailMesgReceived Counter64,
cmmcaRaAggContactDetailMesgDispatched Counter64,
cmmcaRaAggContactDetailAttribMsgDispatched Counter64,
cmmcaRaAggContactSegDetailMsgReceived Counter64,
cmmcaRaAggContactSegDetailMesgDispatched Counter64,
cmmcaRaAggContactSegMediaDetailMsgDispatched Counter64,
cmmcaRaAggResourceTaskDetailMsgReceived Counter64,
cmmcaRaAggResourceTaskDetailMsgDispatched Counter64,
cmmcaRaAggTaskStateChangeMsgReceived Counter64,
cmmcaRaAggResourceStateChngMesgReceived Counter64,
cmmcaRaAggResourceStateChngMsgDispatched Counter64,
cmmcaRaAggVersionResponseRecieved Counter64,
cmmcaRaAggVersionRequestDispatched Counter64,
cmmcaRaAggNodeSyncDispatched Counter64}cmmcaRaAggMsgReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-only
STATUScurrentDESCRIPTION"The total number of messages received since application start time
specified by cmmcaStartTime."::={ cmmcaRaEntry 1}cmmcaRaAggMsgSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of messages dispatched since application start time
specified by cmmcaStartTime."::={ cmmcaRaEntry 2}cmmcaRaAggContactDetailMesgReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact detail messages received since application
start time specified by cmmcaStartTime."::={ cmmcaRaEntry 3}cmmcaRaAggContactDetailMesgDispatched OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact detail messages dispatched since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 4}cmmcaRaAggContactDetailAttribMsgDispatched OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact detail attributes messages dispatched
since application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 5}cmmcaRaAggContactSegDetailMsgReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact segment detail messages received since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 6}cmmcaRaAggContactSegDetailMesgDispatched OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-only
STATUScurrentDESCRIPTION"The total number of contact segment detail messages dispatched since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 7}cmmcaRaAggContactSegMediaDetailMsgDispatched OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of contact segment media detail messages dispatched
since application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 8}cmmcaRaAggResourceTaskDetailMsgReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource task detail messages received since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 9}cmmcaRaAggResourceTaskDetailMsgDispatched OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource task detail messages dispatched since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 10}cmmcaRaAggTaskStateChangeMsgReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of task state change messages received since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 11}cmmcaRaAggResourceStateChngMesgReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource state change messages received since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 12}cmmcaRaAggResourceStateChngMsgDispatched OBJECT-TYPESYNTAXCounter64UNITS"messages"
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of resource state change messages dispatched since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 13}cmmcaRaAggVersionResponseRecieved OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of version response messages received since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 14}cmmcaRaAggVersionRequestDispatched OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of version request messages dispatched since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 15}cmmcaRaAggNodeSyncDispatched OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of node synchronization messages dispatched since
application start time specified by cmmcaStartTime."::={ cmmcaRaEntry 16}-- ******************************************************************
-- Cisco Rs Table
-- ******************************************************************cmmcaRsTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaRsEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table describes Reporting Subsystem(RS) services
configured on this Device. Reporting Subsystem (RS) receives
reporting messages from Reporting Adapter(s) (RA(s)) and writes
historical data into the database. Configuration data will be
replicated from run-time Devices to Reporting Database. End users
are provided with a set of report templates to generate
historical reports which consist of both historical data and
configuration data.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index."::={ cmmcaServiceInfo 8}cmmcaRsEntry OBJECT-TYPESYNTAX CmmcaRsEntry
MAX-ACCESSnot-accessibleSTATUScurrent
DESCRIPTION"Each Entry represents a configured RS service. Each entry is indexed
by the index of cmmcaServiceTable."INDEX{ cmmcaServiceIndex }::={ cmmcaRsTable 1}
CmmcaRsEntry ::=SEQUENCE{
cmmcaRsAggTotalContactDetailRecords Counter64,
cmmcaRsAggTotalContactDetailAttributeRecords Counter64,
cmmcaRsAggTotalContactSegmentDetailRecords Counter64,
cmmcaRsAggTotalResourceTaskDetailRecords Counter64,
cmmcaRsAggTotalResourceEventDetailRecords Counter64,
cmmcaRsAggTotalAssignmentQueDetailRecords Counter64,
cmmcaRsAggTotalAssignmentQueAttribRecords Counter64,
cmmcaRsAggTotalContactSegmentMediaDetailRecords Counter64,
cmmcaRsAggTotalDBWrites Counter64,
cmmcaRsIntContactDetailRecords Gauge32,
cmmcaRsIntContactDetailAttribRecords Gauge32,
cmmcaRsIntContactSegmentDetailRecords Gauge32,
cmmcaRsIntResourceTaskDetailRecords Gauge32,
cmmcaRsIntResourceEventDetailRecords Gauge32,
cmmcaRsIntAssignmentQueDetailRecords Gauge32,
cmmcaRsIntAssignmentQueAttribRecords Gauge32,
cmmcaRsIntContactSegmentMediaDetailRecords Gauge32,
cmmcaRsIntDBWrites Gauge32,
cmmcaRsRtDBStatus SnmpAdminString,
cmmcaRsRtNumberActiveDBUserSessions Gauge32,
cmmcaRsDBSizeAllocated CounterBasedGauge64,
cmmcaRsRtDBSpaceUsed CounterBasedGauge64,
cmmcaRsRtDBSpaceFree CounterBasedGauge64,
cmmcaRsRtDBPercentUsed Gauge32,
cmmcaRsRtDBPercentFree Gauge32,
cmmcaRsRtTransactionLogSize CounterBasedGauge64}cmmcaRsAggTotalContactDetailRecords OBJECT-TYPESYNTAXCounter64UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of Contact Detail Records written to the database
since since application start time specified by cmmcaStartTime. For each
ContactDetail Record written this metric will be incremented by
one."::={ cmmcaRsEntry 1}cmmcaRsAggTotalContactDetailAttributeRecords OBJECT-TYPESYNTAXCounter64UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of ContactDetailAttribute Records written to the
database since application start time specified by cmmcaStartTime.
For each ContactDetailAttribute record written this metric will be
incremented by one."::={ cmmcaRsEntry 2}cmmcaRsAggTotalContactSegmentDetailRecords OBJECT-TYPESYNTAXCounter64UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of Contact Segment Detail Records written to the
database since application start time specified by cmmcaStartTime.
For each ContactSegmentDetail Record written this metric will be
incremented by one."::={ cmmcaRsEntry 3}cmmcaRsAggTotalResourceTaskDetailRecords OBJECT-TYPESYNTAXCounter64UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of ResourceTaskDetail Records written to the
database since application start time specified by cmmcaStartTime.
For each ResourceTaskDetail Record written this metric will be
incremented by one."::={ cmmcaRsEntry 4}cmmcaRsAggTotalResourceEventDetailRecords OBJECT-TYPESYNTAXCounter64UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of ResourceEventDetail Records written to the
database since application start time specified by cmmcaStartTime.
For each ResourceEventDetail Record written this metric will be
incremented by one."::={ cmmcaRsEntry 5}cmmcaRsAggTotalAssignmentQueDetailRecords OBJECT-TYPESYNTAXCounter64UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of AssignmentQueueDetail Records written to the
database since application start time specified by cmmcaStartTime.
For each AssignmentQueueDetail Record written this metric will be
incremented by one."::={ cmmcaRsEntry 6}
cmmcaRsAggTotalAssignmentQueAttribRecords OBJECT-TYPESYNTAXCounter64UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of AssignmentQueueAttribute Records written to the
database since application start time specified by cmmcaStartTime.
For each AssignmentQueueAttribute written received, this metric will be
incremented by one."::={ cmmcaRsEntry 7}cmmcaRsAggTotalContactSegmentMediaDetailRecords OBJECT-TYPESYNTAXCounter64UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of Contact Segment Media Detail Records written to the
database since application start time specified by cmmcaStartTime.
For each ContactSegment media Detail Record written this metric will be
incremented by one."::={ cmmcaRsEntry 8}cmmcaRsAggTotalDBWrites OBJECT-TYPESYNTAXCounter64UNITS"writes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of writes to the database by the Reporting Server
since application start time specified by cmmcaStartTime. For each
write to the database by the Reporting Server, this metric will be
increased by one."::={ cmmcaRsEntry 9}cmmcaRsIntContactDetailRecords OBJECT-TYPESYNTAXGauge32UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of ContactDetailRecords written to the database by
the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRsEntry 10}cmmcaRsIntContactDetailAttribRecords OBJECT-TYPESYNTAXGauge32UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of ContactDetailAttribute Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRsEntry 11}cmmcaRsIntContactSegmentDetailRecords OBJECT-TYPE
SYNTAXGauge32UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of ContactSegmentDetail Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRsEntry 12}cmmcaRsIntResourceTaskDetailRecords OBJECT-TYPESYNTAXGauge32UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of ResourceTaskDetail Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRsEntry 13}cmmcaRsIntResourceEventDetailRecords OBJECT-TYPESYNTAXGauge32UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of ResourceEventDetail Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRsEntry 14}cmmcaRsIntAssignmentQueDetailRecords OBJECT-TYPESYNTAXGauge32UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of AssignmentQueueDetail Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRsEntry 15}cmmcaRsIntAssignmentQueAttribRecords OBJECT-TYPESYNTAXGauge32UNITS"records"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Total number of AddignmentQueueAttribute Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRsEntry 16}cmmcaRsIntContactSegmentMediaDetailRecords OBJECT-TYPESYNTAXGauge32UNITS"records"MAX-ACCESSread-only
STATUScurrentDESCRIPTION"Total number of Contact Segment Media Detail Records written to
the database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRsEntry 17}cmmcaRsIntDBWrites OBJECT-TYPESYNTAXGauge32UNITS"writes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"IntervalDBWrites is an interval metric indicating the total
number of writes to the database made by the Reporting Server
during the last interval specified by the corresponding
cmmcaServiceIntPeriod in cmmcaServiceTable."::={ cmmcaRsEntry 18}cmmcaRsRtDBStatus OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"A descriptive text used to indicate the current status associated
with the Reporting database Server."::={ cmmcaRsEntry 19}cmmcaRsRtNumberActiveDBUserSessions OBJECT-TYPESYNTAXGauge32UNITS"sessions"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"Current number of active Reporting database User sessions."::={ cmmcaRsEntry 20}cmmcaRsDBSizeAllocated OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time allocated size (bytes) of the Reporting Server
database."::={ cmmcaRsEntry 21}cmmcaRsRtDBSpaceUsed OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of bytes of used database space."::={ cmmcaRsEntry 22}cmmcaRsRtDBSpaceFree OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrent
DESCRIPTION"The real time number of bytes of free database space."::={ cmmcaRsEntry 23}cmmcaRsRtDBPercentUsed OBJECT-TYPESYNTAXGauge32UNITS"percentage"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time percentage of used database space."::={ cmmcaRsEntry 24}cmmcaRsRtDBPercentFree OBJECT-TYPESYNTAXGauge32UNITS"percentage"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time percentage of free database space."::={ cmmcaRsEntry 25}cmmcaRsRtTransactionLogSize OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time size of the transaction log in Reporting Server
database."::={ cmmcaRsEntry 26}-- ******************************************************************
-- Cisco ICMGW Table
-- ******************************************************************cmmcaIcmgwTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaIcmgwEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table describes ICM Gateway(ICMGW) services configured on
this Device. The ICM Gateway talks to the ERS PG of ICM over
the GED-188 (ACMI) protocol. It sends agent state information to
the ICM so that the ICM knows whether or not to route calls to
Cisco Unified Expert Advisor and if so to which skill groups, i.e.
assignment queues. Another critical function is to allow translation
routing of calls from ICM and getting call context information
from those calls into CUEA.
Unlike a conventional ACD, the ICM Gateway doesnt track
individual calls and generate every call event to the PIM.
Instead, it relays agent status events to the ERS PG, and the
PG is then able to fabricate real-time agent/skill-group
reports and sends to the ICM Central Controller. The ICM Gateway also
forwards call termination details to the PG and based on those
the modified OPC at the PG can create half-hour reports.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index."::={ cmmcaServiceInfo 9}cmmcaIcmgwEntry OBJECT-TYPESYNTAX CmmcaIcmgwEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"Each Entry represents a configured ICMGateway (ICMGW). Each entry is
indexed by the index of cmmcaServiceTable."INDEX{ cmmcaServiceIndex }::={ cmmcaIcmgwTable 1}
CmmcaIcmgwEntry ::=SEQUENCE{
cmmcaIcmgwAggSocketConnects Counter64,
cmmcaIcmgwAggSocketDisconnects Counter64,
cmmcaIcmgwAggACMIBytesSent Counter64,
cmmcaIcmgwAggACMIBytesRcvd Counter64,
cmmcaIcmgwAggACMIMsgsSent Counter64,
cmmcaIcmgwAggACMIMsgsRcvd Counter64,
cmmcaIcmgwRtACMIOutQueueDepth Gauge32,
cmmcaIcmgwRtACMIOutQueueWait Gauge32,
cmmcaIcmgwRtAgentsMonitored Gauge32,
cmmcaIcmgwRtAqsMonitored Gauge32,
cmmcaIcmgwRtRoutesMonitored Gauge32,
cmmcaIcmgwRtPendingQueryAgentStateDlgs Gauge32,
cmmcaIcmgwRtPendingGetContactDetailDlgs Gauge32,
cmmcaIcmgwAggQueryAgentStateTimeouts Counter64,
cmmcaIcmgwAggGetContactDetailTimeouts Counter64,
cmmcaIcmgwRtQueryAgentStateDelay Gauge32,
cmmcaIcmgwRtGetContactDetailDelay Gauge32,
cmmcaIcmgwRtPendingCallTermEvents Gauge32}cmmcaIcmgwAggSocketConnects OBJECT-TYPESYNTAXCounter64UNITS"sockets"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of socket connections since application start time
specified by cmmcaStartTime."::={ cmmcaIcmgwEntry 1}cmmcaIcmgwAggSocketDisconnects OBJECT-TYPESYNTAXCounter64UNITS"sockets"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of socket disconnections since application start time
specified by cmmcaStartTime."::={ cmmcaIcmgwEntry 2}cmmcaIcmgwAggACMIBytesSent OBJECT-TYPESYNTAXCounter64UNITS"bytes"MAX-ACCESSread-only
STATUScurrentDESCRIPTION"The total number of bytes sent to the PIM since application start time
specified by cmmcaStartTime."::={ cmmcaIcmgwEntry 3}cmmcaIcmgwAggACMIBytesRcvd OBJECT-TYPESYNTAXCounter64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of bytes received from the PIM since application
start time specified by cmmcaStartTime."::={ cmmcaIcmgwEntry 4}cmmcaIcmgwAggACMIMsgsSent OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of messages sent to the PIM since application
start time specified by cmmcaStartTime."::={ cmmcaIcmgwEntry 5}cmmcaIcmgwAggACMIMsgsRcvd OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of messages received from the PIM since
application start time specified by cmmcaStartTime."::={ cmmcaIcmgwEntry 6}cmmcaIcmgwRtACMIOutQueueDepth OBJECT-TYPESYNTAXGauge32UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The current ACMI output queue depth."::={ cmmcaIcmgwEntry 7}cmmcaIcmgwRtACMIOutQueueWait OBJECT-TYPESYNTAXGauge32UNITS"milliseconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time Queuing time of the message in the ACMI output queue in
milliseconds."::={ cmmcaIcmgwEntry 8}cmmcaIcmgwRtAgentsMonitored OBJECT-TYPESYNTAXGauge32UNITS"agents"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION
"The real time number of agents being monitored."::={ cmmcaIcmgwEntry 9}cmmcaIcmgwRtAqsMonitored OBJECT-TYPESYNTAXGauge32UNITS"queues"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of Assignment Queues being monitored."::={ cmmcaIcmgwEntry 10}cmmcaIcmgwRtRoutesMonitored OBJECT-TYPESYNTAXGauge32UNITS"routes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of DNIS being monitored."::={ cmmcaIcmgwEntry 11}cmmcaIcmgwRtPendingQueryAgentStateDlgs OBJECT-TYPESYNTAXGauge32UNITS"dialogues"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of pending QueryAgentState dialogues."::={ cmmcaIcmgwEntry 12}cmmcaIcmgwRtPendingGetContactDetailDlgs OBJECT-TYPESYNTAXGauge32UNITS"dialogues"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of pending GetContactDetail dialogues."::={ cmmcaIcmgwEntry 13}cmmcaIcmgwAggQueryAgentStateTimeouts OBJECT-TYPESYNTAXCounter64UNITS"timeouts"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of QueryAgentState timeouts since
application start time specified by cmmcaStartTime."::={ cmmcaIcmgwEntry 14}cmmcaIcmgwAggGetContactDetailTimeouts OBJECT-TYPESYNTAXCounter64UNITS"timeouts"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total Number of GetContactDetail timeouts since
application start time specified by cmmcaStartTime."::={ cmmcaIcmgwEntry 15}cmmcaIcmgwRtQueryAgentStateDelay OBJECT-TYPE
SYNTAXGauge32UNITS"milliseconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time QueryAgentState response delay."::={ cmmcaIcmgwEntry 16}cmmcaIcmgwRtGetContactDetailDelay OBJECT-TYPESYNTAXGauge32UNITS"milliseconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time GetContactDetail response delay."::={ cmmcaIcmgwEntry 17}cmmcaIcmgwRtPendingCallTermEvents OBJECT-TYPESYNTAXGauge32UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real time number of pending CallTerminationEvent messages."::={ cmmcaIcmgwEntry 18}-- ******************************************************************
-- Cisco Services Table
-- ******************************************************************cmmcaServiceTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaServiceEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table lists all functional services that make up Cisco Unified
Expert Advisor (CUEA) application. Each service performs a specific
task. The various services are Contact Manager(CM), Resource Manager
(RM), Work Assigner (WA), Media Platform Adapter (MPA),
Business Rules Engine (BRE), ICMGateway (ICMGW), Resource Desktop
Adapter (RDA), Reporting Adapter(RA) and Reporting Subsystem (RS).
Note that, not all services will be found on all Devices.
There could be potentially multiple instances of each service
(identified by CmmcaServiceType) running on the same Cisco Unified
Expert Advisor Device.
Each service is given a unique service index by the
SNMP agent upon startup and this same index is used in other sparsely
dependent tables, specifically cmmcaServiceInfo tables (viz;
cmmcaRmTable, cmmcaCmTable, cmmcaRdaTable, cmmcaBreTable, cmmcaWaTable,
cmmcaMpaTable, cmmcaRaTable, cmmcaRsTable and cmmcaIcmgwTable) based on
cmmcaServiceType. For eg: All service entries with cmmcaServiceType
'cm' will have entries in cmmcaCmTable, and all service entries with
cmmcaServiceType 'rm' will have entries in cmmcaRmTable and so on.
This table is read-only for an NMS and is populated by
SNMP agent upon startup. It cannot be modified during runtime."::={ cmmcaServices 1}cmmcaServiceEntry OBJECT-TYPESYNTAX CmmcaServiceEntry
MAX-ACCESSnot-accessible
STATUScurrentDESCRIPTION"This entry defines a row in the cmmcaServiceTable. Each Service
Entry has an arbitrarily assigned index,ie; cmmcaServiceIndex,
a service type,ie; cmmcaServiceType (which is an enumerated list of
services present on this managed device) and a list of other entries.
The cmmcaServiceIndex is used in other tables having a sparse
dependent relationship with cmmcaServiceTable."INDEX{ cmmcaServiceIndex }::={ cmmcaServiceTable 1}
CmmcaServiceEntry ::=SEQUENCE{
cmmcaServiceIndex CmmcaIndex,
cmmcaServiceType CmmcaServiceType,
cmmcaServiceName SnmpAdminString,
cmmcaServiceStatus CmmcaServiceStatus,
cmmcaServiceIntPeriod Gauge32,
cmmcaRtRoutingDomain SnmpAdminString,
cmmcaRtLogLevel CmmcaSeverityLevel,
cmmcaRtTraceMask SnmpAdminString,
cmmcaRtMessageThroughput Gauge32,
cmmcaRtUptime Counter64,
cmmcaRtMsgReceived Counter64,
cmmcaMaxThreadsAvailable Unsigned32,
cmmcaRtThreadsInUse Gauge32}cmmcaServiceIndex OBJECT-TYPESYNTAX CmmcaIndex (1..4294967295)MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"The service index is a value that uniquely identifies an entry
in the service table. The value is arbitrarily assigned by the
SNMP agent."::={ cmmcaServiceEntry 1}cmmcaServiceType OBJECT-TYPESYNTAX CmmcaServiceType
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The service type object identifies the type of Cisco Unified Expert
Advisor functional service, see CmmcaServiceType Textual convention for
more information."::={ cmmcaServiceEntry 2}cmmcaServiceName OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The service name object is a user-intuitive textual name for
the application service."::={ cmmcaServiceEntry 3}cmmcaServiceStatus OBJECT-TYPESYNTAX CmmcaServiceStatus
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The service status object is the last known status of the application
service."::={ cmmcaServiceEntry 4}cmmcaServiceIntPeriod OBJECT-TYPESYNTAXGauge32(1..1440)UNITS"minutes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object defines the interval window over which values of certain
MIB objects of the corresponding service are calculated. Each service
entry defined in cmmcaServiceTable has corresponding entries in a
related table in cmmcaServiceInfo that are identified by the same index
and hence have sparse dependent relationship.
For eg: if cmmcaServiceIntPeriod is 30 min for a service of type
Reporting Subsystem(rs), then cmmcaRsIntResourceEventDetailRecords
interval object in cmmcaRsTable for this service, reports the number of
ResourceEventDetailRecords written into the database in the last 30
min interval."::={ cmmcaServiceEntry 5}cmmcaRtRoutingDomain OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The routing domain, a descriptive text, that specifies the
service is in."::={ cmmcaServiceEntry 6}cmmcaRtLogLevel OBJECT-TYPESYNTAX CmmcaSeverityLevel
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The current log level of the service. A log level acts as
a filter to decide which events will be logged. Hence a log level
has the same values as defined in CmmcaSeverityLevel. A log level
will enable the service to log events that have atleast the designated
severity. For eg: a log level set to warning(5) will only log events
that have a level of atleast warning(5) severity; ie;
All emergency(1), alert(2), critical(3), error(4), warning(5) events
will be logged.
'emergency': This log level indicates that only events of such
severity will be logged. .
'alert': This log level indicates that all emergency and
alert events will be logged.
'critical': This log level indicates that all emergency,
alert and critical events will be logged.
'error': This log level indicates that all emergency,
alert, critical and error level events will be
logged.
'warning': This log level indicates that all emergency,
alert, critical, error and warning events will be
logged.
'notice': This log level indicates that all emergency,
alert, critical, error, warning and notice level
events will be logged.
'informational': This log level indicates that all emergency,
alert, critical, error, warning, notice and
informational events will be logged.
'debug': This log level indicates that all emergency,
alert, critical, error, warning, notice and debug
level events will be logged."::={ cmmcaServiceEntry 7}cmmcaRtTraceMask OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The current trace mask for debugging for the service."::={ cmmcaServiceEntry 8}cmmcaRtMessageThroughput OBJECT-TYPESYNTAXGauge32UNITS"messages per second"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The Average message throughput in messages/sec per service."::={ cmmcaServiceEntry 9}cmmcaRtUptime OBJECT-TYPESYNTAXCounter64UNITS"seconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of seconds the service has been up."::={ cmmcaServiceEntry 10}cmmcaRtMsgReceived OBJECT-TYPESYNTAXCounter64UNITS"messages"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of messages received by the service since
application start time specified by cmmcaStartTime."::={ cmmcaServiceEntry 11}cmmcaMaxThreadsAvailable OBJECT-TYPESYNTAXUnsigned32UNITS"threads"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The Maximum number of threads available for this Service."::={ cmmcaServiceEntry 12}cmmcaRtThreadsInUse OBJECT-TYPESYNTAXGauge32UNITS"threads"MAX-ACCESSread-onlySTATUScurrent
DESCRIPTION"Number of threads currently running for this Service."::={ cmmcaServiceEntry 13}-- ******************************************************************
-- Cisco Runtime Information Objects
-- ******************************************************************cmmcaEnvRtMaxMemUsed OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time maximum memory used object is a real-time
snapshot metric indicating the peak memory usage by the
application within the runtime environment since startup. The
object value is expressed as a count of bytes and indicates the
high water mark of memory used simultaneously within the
environment."::={ cmmcaRuntimeInfo 1}cmmcaEnvRtCurrMemUsed OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time current memory used object is a real-time
snapshot metric indicating the current memory usage by the
runtime environment. The object value is expressed as a count
of bytes and indicates the current amount of memory used by this
runtime environment."::={ cmmcaRuntimeInfo 2}cmmcaEnvRtMaxMemAvail OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time maximum memory available object is a real-time
snapshot metric indicating the amount of memory available to the
runtime environment. The object value is expresses as a count
of bytes and indicates the amount of system memory available for
use by the runtime environment."::={ cmmcaRuntimeInfo 3}cmmcaEnvRtCurrMemAvail OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time current memory available object is a real-time
snapshot metric indicating the amount of available memory in the
runtime environment. The object value is expressed as a count
of bytes and indicates the amount of current system memory
claimed by the runtime environment that is not currently being
used."::={ cmmcaRuntimeInfo 4}cmmcaEnvRtCurrThreadsInUse OBJECT-TYPESYNTAXGauge32
UNITS"threads"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time current threads in use object is a real-time
snapshot metric indicating a count of threads that are in use in
the runtime environment. The number of threads in use by the
runtime environment include all of the Cisco MMCA standalone and
thread pool threads as well as those threads created by the web
application server running within the same runtime environment."::={ cmmcaRuntimeInfo 5}cmmcaEnvMaxThreadsUsed OBJECT-TYPESYNTAXUnsigned32UNITS"threads"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time maximum threads used object is a real-time
snapshot metric indicating the peak amount of threads used
simultaneously in the runtime environment since startup. The
maximum number of threads used by the runtime environment
includes all Cisco MMCA standalone and thread pool threads as
well as threads created by the web application server running
within the same runtime environment."::={ cmmcaRuntimeInfo 6}cmmcaEnvRtUpTime OBJECT-TYPESYNTAXCounter64UNITS"milliseconds"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time up time object is a real-time snapshot metric
indicating how long the CUEA application has been running.
The object value is expressed as a count of milliseconds that
have
elapsed since the application began executing."::={ cmmcaRuntimeInfo 7}cmmcaRtMsgQMemPercentUsage OBJECT-TYPESYNTAXGauge32UNITS"percentage"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The percentage of available message bus memory in use. All services
in CUEA communicate using a message bus."::={ cmmcaRuntimeInfo 8}cmmcaMaxMsgQMemAvail OBJECT-TYPESYNTAXCounterBasedGauge64UNITS"bytes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The actual amount of available message bus memory for use. All
services in CUEA communicate using a message bus."::={ cmmcaRuntimeInfo 9}cmmcaRtCongested OBJECT-TYPE
SYNTAXTruthValueMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"An object indicating whether or not the device is congested as
determined by an internal heuristic."::={ cmmcaRuntimeInfo 10}-- ******************************************************************
-- Cisco Thread Pool Objects
-- ******************************************************************cmmcaTPoolRtIdleThreads OBJECT-TYPESYNTAXGauge32UNITS"threads"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time idle threads object is a real-time snapshot
metric indicating the number of idle threads in the pool waiting
for work. The thread pool is a cache of threads used (by application
components only) for the processing of relatively short tasks.
Using a thread pool eliminates the waste of resources
encountered when rapidly creating and destroying threads for
these types of tasks."::={ cmmcaThreadPool 1}cmmcaTPoolRtRunningThreads OBJECT-TYPESYNTAXGauge32UNITS"threads"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time running threads object is a real-time snapshot
metric indicating the number of running threads in the pool
currently processing work. The thread pool is a cache of
threads used (by application components only) for the processing of
relatively short tasks. Using a thread pool eliminates the
waste of resources encountered when rapidly creating and
destroying threads for these types of tasks."::={ cmmcaThreadPool 2}cmmcaTPoolRtCoreThreads OBJECT-TYPESYNTAXGauge32UNITS"threads"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time core threads object is a real-time snapshot
metric indicating the number of threads in the pool that will
never be destroyed no matter how long they remain idle. The
thread pool is a cache of threads used (by application components
only) for the processing of relatively short tasks. Using a
thread pool eliminates the waste of resources encountered when
rapidly creating and destroying threads for these types of
tasks."::={ cmmcaThreadPool 3}cmmcaTPoolRtMaxThreadsAvail OBJECT-TYPESYNTAXUnsigned32UNITS"threads"MAX-ACCESSread-onlySTATUScurrent
DESCRIPTION"The real-time maximum threads available object is a real-time
snapshot metric indicating the maximum number of threads in the
pool that can exist simultaneously. The thread pool is a cache
of threads used (by application services only) for the
processing
of relatively short tasks. Using a thread pool eliminates the
waste of resources encountered when rapidly creating and
destroying threads for these types of tasks."::={ cmmcaThreadPool 4}cmmcaTPoolRtMaxThreadsUsed OBJECT-TYPESYNTAXCounter32UNITS"threads"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time maximum threads used object is a real-time
snapshot metric indicating the peak number of threads in the
pool that are simultaneously tasked with work to process. The
thread pool is a cache of threads used (by application
components
only) for the processing of relatively short tasks. Using a
thread pool eliminates the waste of resources encountered when
rapidly creating and destroying threads for these types of
tasks."::={ cmmcaThreadPool 5}-- ******************************************************************
-- Cisco License Information Objects
-- ******************************************************************cmmcaRtLicensesAvailable OBJECT-TYPESYNTAXGauge32UNITS"agents"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The real-time number of Expert advisor agent licenses available
on this Device."::={ cmmcaLicenseInfo 1}cmmcaTotalLicensesConfigured OBJECT-TYPESYNTAXGauge32UNITS"agents"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The total number of Expert Agent licenses configured on this
Device."::={ cmmcaLicenseInfo 2}-- ******************************************************************
-- Cisco General Information Objects
-- ******************************************************************cmmcaServerName OBJECT-TYPESYNTAXInetAddressDNSMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The server name object is the fully-qualified domain name of
the the server."::={ cmmcaGeneralInfo 1}cmmcaDescription OBJECT-TYPESYNTAXSnmpAdminString
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The description object holds a textual description of the
software installed on this server. This is typically the
full name of the application."::={ cmmcaGeneralInfo 2}cmmcaVersion OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The version object identifies the version number of the
Cisco Unified Expert Advisor software installed on this server."::={ cmmcaGeneralInfo 3}cmmcaStartTime OBJECT-TYPESYNTAXDateAndTimeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The start time object is the date and time that the CUEA
application was started on this server."::={ cmmcaGeneralInfo 4}cmmcaTimeZoneName OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The time zone name object specifies the name of the time zone
where the server is physically located."::={ cmmcaGeneralInfo 5}cmmcaTimeZoneOffsetHours OBJECT-TYPESYNTAXInteger32(-12..12)UNITS"hours"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The time zone offset hours object represents the number of
hours that the local time, in the time zone where the server is
physically located, differs from Greenwich Mean Time (GMT)."::={ cmmcaGeneralInfo 6}cmmcaTimeZoneOffsetMinutes OBJECT-TYPESYNTAXInteger32(-59..59)UNITS"minutes"MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The time zone offset minutes object represents the number of
minutes that the local time, in the time zone where the
CUEA server is physically located, differs
from Greenwich Mean Time (GMT). This object is combined with
cmmcaTimeZoneOffsetHours object to represent the local time
zone's total offset from GMT."::={ cmmcaGeneralInfo 7}cmmcaOpsConsoleURL OBJECT-TYPESYNTAX CiscoURLString
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object holds the URL for the CUEA operations Console web
server. The operations console offers a web-based, centralized
interface for mapping and summarizing the solution network
configuration, setting and displaying configuration information
on a batch or per-Device basis and storing local copies of
those configurations. Other functions include troubleshooting,
health monitoring and direct administration. This object
offers a web navigation point from the management station
(assuming a web interface) to quickly access the Operations
Console web server."::={ cmmcaGeneralInfo 8}cmmcaLocalDeviceType OBJECT-TYPESYNTAXINTEGER{runtime(1),reporting(2),other(3)}MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This Object defines the type of device. Expert Advisor devices
are typically classified into runtime or reporting.
runtime : A runtime device typically has multiple services of types
such as ContactManager(cm), ResourceManager(rm),
WorkAssigner(wa), ICM Gateway(icmgw), Resource Desktop
Adapter(rda), Reporting Adapter(ra) to process incoming
calls and communicate the information to reporting device
over a message bus.
reporting : A reporting device typically has Reporting Subsystem(rs)
services. It communicates with runtime device over a message
bus, receives call processing information and stores them
in a database.
other : This device is neither runtime or reporting."::={ cmmcaGeneralInfo 9}cmmcaEnableNotifications OBJECT-TYPESYNTAXTruthValueMAX-ACCESSread-writeSTATUScurrentDESCRIPTION"This object allows the management station to disable and alternatively
enable outbound notifications. By default, notifications are enabled."DEFVAL{ true }::={ cmmcaGeneralInfo 10}cmmcaSystemConditionStatus OBJECT-TYPESYNTAX CmmcaSystemConditionStatus
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object provides an overall summary of the System
Conditions. It specifies if health of the application is statusNormal
(green), statusWarn (yellow) or statusCritical(red). A
management station can use this status along with specific
conditions raised, that are in the cmmcaSystemConditionTable to
learn about the health of application."::={ cmmcaGeneralInfo 11}cmmcaSystemStatus OBJECT-TYPESYNTAX CmmcaServiceStatus
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The SystemStatus object is the last known status of the application.
It summarizes the overall status of the application.
It can have the following values
'inService' The service is up and running optimally,
accepting connections at full QoS (if
applicable).
'partialService' The service is no longer accepting new
calls but finishes processing active calls
(may be due to a loss of a dependency/
connectivity, or a shutdown request).
'stopped' The service has shut down and is not
processing any more calls. The process
itself is terminating (doing memory
cleanup, saving settings, shutting down
threads, etc.)."::={ cmmcaGeneralInfo 12}-- ******************************************************************
-- Cisco ClusterInfo Table in General Information
-- ******************************************************************cmmcaClusterInfoTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaClusterInfoEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"CUEA can consist of multiple devices that form a cluster.
This table gives the information related to the CUEA Cluster.
Each entry denotes a Device within the Cluster."::={ cmmcaGeneralInfo 13}cmmcaClusterInfoEntry OBJECT-TYPESYNTAX CmmcaClusterInfoEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This Entry represents a row in the cluster Table. Every
row has information related to a Device such as hostname, IP
address etc.
An entry is created when a device is added to the CUEA cluster
during installation and this information is subsequently picked
up by the Expert Advisor SNMP Agent."INDEX{ cmmcaDeviceIndex }::={ cmmcaClusterInfoTable 1}
CmmcaClusterInfoEntry ::=SEQUENCE{
cmmcaDeviceIndex Integer32,
cmmcaDeviceName SnmpAdminString,
cmmcaDeviceDescription SnmpAdminString,
cmmcaDeviceType INTEGER,
cmmcaDeviceStatus INTEGER,
cmmcaDeviceInetAddressType InetAddressType,
cmmcaDeviceInetAddress InetAddress,
cmmcaClusterId SnmpAdminString}cmmcaDeviceIndex OBJECT-TYPESYNTAXInteger32(1..1000)MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"An arbitrary integer, selected by the local Device, which
uniquely identifies a Device within the cluster."::={ cmmcaClusterInfoEntry 1}cmmcaDeviceName OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The Host name of the Device in the Cluster."::={ cmmcaClusterInfoEntry 2}cmmcaDeviceDescription OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The description for the device which can include additional
information regarding the device."::={ cmmcaClusterInfoEntry 3}cmmcaDeviceType OBJECT-TYPESYNTAXINTEGER{runtime(1),reporting(2),unknown(3)}MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The Device type.
runtime(1) : The device is a runtime device.
reporting(2): The device is a reporting server device.
unknown(3) : The type of the remote device is not known."::={ cmmcaClusterInfoEntry 4}cmmcaDeviceStatus OBJECT-TYPESYNTAXINTEGER{unknown(1),local(2),remoteup(3),remotedown(4)}
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The current status of the remote Device as viewed by this
device. A remote device is up if the local device can
communicate with it.
unknown(1) : Current status of the remote device is Unknown,
local (2) : This is the local device in the table,
remote-up(3) : The local device is running and is able to
communicate with the remote device.
remote-down(4): The local device is running but it is unable to
communicate with the remote Device."::={ cmmcaClusterInfoEntry 5}cmmcaDeviceInetAddressType OBJECT-TYPESYNTAXInetAddressTypeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object identifies the IP address type of the remote device."::={ cmmcaClusterInfoEntry 6}cmmcaDeviceInetAddress OBJECT-TYPESYNTAXInetAddressMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object identifies ip address of the remote device. The
type of address for this is identified by InetAddressType."::={ cmmcaClusterInfoEntry 7}cmmcaClusterId OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The unique ID of the Cluster to which this device
belongs.
At any point in time, the Cluster Id helps in associating a
device to any given Cluster."::={ cmmcaClusterInfoEntry 8}-- ******************************************************************
-- Cisco NextNodeTable in General Information
-- ******************************************************************cmmcaNextNodeTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaNextNodeEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table gives the information related to the neighbouring
nodes that are connected to the device. Each entry
denotes a node connected to the device."::={ cmmcaGeneralInfo 14}cmmcaNextNodeEntry OBJECT-TYPESYNTAX CmmcaNextNodeEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This Entry represents a row in the next node Table.
Every row has information related to a neighbouring device such
as host name, IP address, device type etc.
An entry is created when neighbouring devices such as CUPS
or ICMGW are configured with the CUEA devices by the Expert
Advisor administrators using the Operations Console located at
cmmcaOpsConsoleURL."INDEX{ cmmcaNextNodeIndex }::={ cmmcaNextNodeTable 1}
CmmcaNextNodeEntry ::=SEQUENCE{
cmmcaNextNodeIndex Integer32,
cmmcaNextNodeName SnmpAdminString,
cmmcaNextNodeType SnmpAdminString,
cmmcaNextNodeIpAddrType InetAddressType,
cmmcaNextNodeIpAddr InetAddress,
cmmcaNextNodeStatus CmmcaNextNodeStatus
}cmmcaNextNodeIndex OBJECT-TYPESYNTAXInteger32(1..1000)MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"An arbitrary integer, selected by the local device used to
identify the neighbouring node."::={ cmmcaNextNodeEntry 1}cmmcaNextNodeName OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The name of the node that is connected to the device."::={ cmmcaNextNodeEntry 2}cmmcaNextNodeType OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"A string describing the type of node that is connected to the
device. This can be Unknown, ICM(PG), CUPS."::={ cmmcaNextNodeEntry 3}cmmcaNextNodeIpAddrType OBJECT-TYPESYNTAXInetAddressTypeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object identifies the IP address type of the neighbouring
node connected to the device."::={ cmmcaNextNodeEntry 4}cmmcaNextNodeIpAddr OBJECT-TYPESYNTAXInetAddressMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object identifies ip address of the neighbouring node
connected to the device. The type of address for
this is identified by cmmcaNextNodeIpAddrType."::={ cmmcaNextNodeEntry 5}cmmcaNextNodeStatus OBJECT-TYPESYNTAX CmmcaNextNodeStatus
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The current status of the neighbouring node connected to the device as
viewed by this Device.
unknown(1) : Current status of the node is Unknown,
available (2) : The connection is up and available
unavailable(3) : The connection is down and not available."::={ cmmcaNextNodeEntry 6}-- ******************************************************************
-- Cisco SystemConditionTable in General Information
-- ******************************************************************cmmcaSystemConditionTable OBJECT-TYPESYNTAXSEQUENCEOF CmmcaSystemConditionEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"This table lists all the Raised System Conditions in the application.
A service can be inService ,but could raise
certain important System Conditions, which provide more
information about the health of service."::={ cmmcaGeneralInfo 15}cmmcaSystemConditionEntry OBJECT-TYPESYNTAX CmmcaSystemConditionEntry
MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"An entry (conceptual row) in the cmmcaSystemConditionTable.
Each row specifies information about a System condition, which
has an Id, severity level, description of the raised condition,
the timestamp of when the condition was raised and a message of
the event which resulted in the raised condition."INDEX{ cmmcaSystemConditionIndex }::={ cmmcaSystemConditionTable 1}
CmmcaSystemConditionEntry ::=SEQUENCE{
cmmcaSystemConditionIndex Integer32,
cmmcaSystemConditionId Integer32,
cmmcaSystemConditionSeverity CmmcaConditionStatus,
cmmcaSystemConditionDescription SnmpAdminString,
cmmcaSystemConditionTimeStamp DateAndTime,
cmmcaSystemConditionMessage SnmpAdminString}cmmcaSystemConditionIndex OBJECT-TYPESYNTAXInteger32(1..1000)MAX-ACCESSnot-accessibleSTATUScurrentDESCRIPTION"An arbitrary integer, selected by the local device used to
identify the System Condition."::={ cmmcaSystemConditionEntry 1}cmmcaSystemConditionId OBJECT-TYPESYNTAXInteger32(1..2147483647)MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"An unique Id of the System Condition used to
identify a specific System Condition."::={ cmmcaSystemConditionEntry 2}cmmcaSystemConditionSeverity OBJECT-TYPESYNTAX CmmcaConditionStatus
MAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object specifies the severity level of the raised
condition."::={ cmmcaSystemConditionEntry 3}cmmcaSystemConditionDescription OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object provides a breif description of the raised System
Condition."::={ cmmcaSystemConditionEntry 4}cmmcaSystemConditionTimeStamp OBJECT-TYPESYNTAXDateAndTimeMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"The timestamp of when the Condition was raised."::={ cmmcaSystemConditionEntry 5}cmmcaSystemConditionMessage OBJECT-TYPESYNTAXSnmpAdminStringMAX-ACCESSread-onlySTATUScurrentDESCRIPTION"This object provides a message about the event which resulted
in the System Condition being raised."::={ cmmcaSystemConditionEntry 6}-- ******************************************************************
-- Notification Type(s)
-- ******************************************************************cmmcaMIBEvent NOTIFICATION-TYPEOBJECTS{
cmmcaEventMessageId,
cmmcaEventHostName,
cmmcaEventAppName,
cmmcaEventMessageName,
cmmcaEventState,
cmmcaEventSeverity,
cmmcaEventTimestamp,
cmmcaEventText
}
STATUScurrentDESCRIPTION"An event is a notification that is sent by a functional
service of the CUEA application. Notifications are sent by CUEA
when unusual conditions occur that potentially, can affect the
functioning of a service in CUEA. Each Notification describes
the operation state information of a service when such service
impacting conditions occur."::={ ciscoMmodalContactAppsMIBNotifs 1}-- *******************************************************************
-- Conformance
-- *******************************************************************ciscoMmodalContactAppsMIBCompliances OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIBConform 1}ciscoMmodalContactAppsMIBGroups OBJECTIDENTIFIER::={ ciscoMmodalContactAppsMIBConform 2}-- ******************************************************************
-- Compliance
-- ******************************************************************ciscoMmodalContactAppsMIBComplianceRev MODULE-COMPLIANCESTATUScurrentDESCRIPTION"This object is the compliance statement for entities which
implement the Cisco MultiModal Contact Apps MIB."MODULE CISCO-MMODAL-CONTACT-APPS-MIB
MANDATORY-GROUPS{
cmmcaGeneralInfoGroup,
cmmcaLicenseInfoGroup,
cmmcaThreadPoolGroup,
cmmcaRuntimeInfoGroup,
cmmcaServiceGroup,
cmmcaRmGroup,
cmmcaCmGroup,
cmmcaRdaGroup,
cmmcaBreGroup,
cmmcaWaGroup,
cmmcaMpaGroup,
cmmcaRaGroup,
cmmcaRsGroup,
cmmcaNotificationInfoGroup,
cmmcaEventsGroup
}::={ ciscoMmodalContactAppsMIBCompliances 1}-- ******************************************************************
-- Conformance groups
-- ******************************************************************cmmcaGeneralInfoGroup OBJECT-GROUPOBJECTS{
cmmcaServerName,
cmmcaDescription,
cmmcaVersion,
cmmcaStartTime,
cmmcaTimeZoneName,
cmmcaTimeZoneOffsetHours,
cmmcaTimeZoneOffsetMinutes,
cmmcaOpsConsoleURL,
cmmcaLocalDeviceType,
cmmcaEnableNotifications,
cmmcaDeviceName,
cmmcaDeviceDescription,
cmmcaDeviceType,
cmmcaDeviceStatus,
cmmcaDeviceInetAddressType,
cmmcaDeviceInetAddress,
cmmcaClusterId,
cmmcaNextNodeName,
cmmcaNextNodeType,
cmmcaNextNodeIpAddr,
cmmcaNextNodeIpAddrType,
cmmcaNextNodeStatus,
cmmcaSystemConditionStatus,
cmmcaSystemStatus,
cmmcaSystemConditionId,
cmmcaSystemConditionSeverity,
cmmcaSystemConditionDescription,
cmmcaSystemConditionTimeStamp,
cmmcaSystemConditionMessage
}STATUScurrentDESCRIPTION"The general info group defines the general CUEA objects.
All servers will populate these objects."::={ ciscoMmodalContactAppsMIBGroups 1}cmmcaLicenseInfoGroup OBJECT-GROUPOBJECTS{
cmmcaRtLicensesAvailable,
cmmcaTotalLicensesConfigured
}STATUScurrentDESCRIPTION"The licensing information group defines the set of objects for
the licensing system. All runtime servers will
populate these objects."::={ ciscoMmodalContactAppsMIBGroups 2}cmmcaThreadPoolGroup OBJECT-GROUPOBJECTS{
cmmcaTPoolRtIdleThreads,
cmmcaTPoolRtRunningThreads,
cmmcaTPoolRtCoreThreads,
cmmcaTPoolRtMaxThreadsAvail,
cmmcaTPoolRtMaxThreadsUsed
}STATUScurrentDESCRIPTION"The thread pool information group defines the set of objects
for the thread pools. All servers will populate these
objects."::={ ciscoMmodalContactAppsMIBGroups 3}cmmcaRuntimeInfoGroup OBJECT-GROUPOBJECTS{
cmmcaEnvRtMaxMemUsed,
cmmcaEnvRtCurrMemUsed,
cmmcaEnvRtMaxMemAvail,
cmmcaEnvRtCurrMemAvail,
cmmcaEnvRtCurrThreadsInUse,
cmmcaEnvMaxThreadsUsed,
cmmcaEnvRtUpTime,
cmmcaRtMsgQMemPercentUsage,
cmmcaMaxMsgQMemAvail,
cmmcaRtCongested
}STATUScurrentDESCRIPTION"The RuntimeInfo group defines the set of objects
for the Runtime info. All servers will
populate these objects."::={ ciscoMmodalContactAppsMIBGroups 4}cmmcaServiceGroup OBJECT-GROUPOBJECTS{
cmmcaServiceType,
cmmcaServiceName,
cmmcaServiceStatus,
cmmcaServiceIntPeriod,
cmmcaRtRoutingDomain,
cmmcaRtLogLevel,
cmmcaRtTraceMask,
cmmcaRtMessageThroughput,
cmmcaRtUptime,
cmmcaRtMsgReceived,
cmmcaMaxThreadsAvailable,
cmmcaRtThreadsInUse
}STATUScurrentDESCRIPTION"The Service group defines the set of objects
for the various applicationServices. All servers will populate
these
objects."::={ ciscoMmodalContactAppsMIBGroups 5}cmmcaRmGroup OBJECT-GROUPOBJECTS{
cmmcaRmRtAgentsLoggedIn,
cmmcaRmRtAgentsOnCalls,
cmmcaRmRtAgentsReserved,
cmmcaRmRtAgentsWrapUp,
cmmcaRmRtAgentsReady,
cmmcaRmRtAgentsNoQueue,
cmmcaRmAggNumOffersAccept,
cmmcaRmIntNumOffersAccept,
cmmcaRmAggNumOffersReject,
cmmcaRmIntNumOffersReject,
cmmcaRmAggNumOffersTimedOut,
cmmcaRmIntNumOffersTimedOut
}STATUScurrentDESCRIPTION"The Rm group defines the set of objects
for the resource manager service. All runtime servers will
populate
these objects."::={ ciscoMmodalContactAppsMIBGroups 6}cmmcaCmGroup OBJECT-GROUPOBJECTS{
cmmcaCmRtNumActiveCalls,
cmmcaCmRtNumCallTrying,
cmmcaCmRtNumCallRingBack,
cmmcaCmRtNumCallConnecting,
cmmcaCmRtNumCallConnected,
cmmcaCmAggNumCallArrivals,
cmmcaCmIntNumCallArrivals,
cmmcaCmRtNumCallRejecting,
cmmcaCmRtNumCallTransferring,
cmmcaCmRtNumCallTerminating,
cmmcaCmAggAvgCallDurationTime,
cmmcaCmIntAvgCallDurationTime,
cmmcaCmAggMaxCallDurationTime,
cmmcaCmIntMaxCallDurationTime,
cmmcaCmAggMaxCallDurationTimeDt,
cmmcaCmIntMaxCallDurationTimeDt,
cmmcaCmAggAvgCallInQueueTime,
cmmcaCmIntAvgCallInQueueTime,
cmmcaCmAggMaxCallInQueueTime,
cmmcaCmIntMaxCallInQueueTime,
cmmcaCmAggMaxCallInQueueTimeDt,
cmmcaCmIntMaxCallInQueueTimeDt,
cmmcaCmAggAvgCallArrivalRate,
cmmcaCmAggMaxCallArrivalRate,
cmmcaCmAggMaxCallArrivalRateDt,
cmmcaCmRtNumCallInitial,
cmmcaCmIntAvgCallArrivalRate
}STATUScurrentDESCRIPTION"The Cm group defines the set of objects
for the Contact Manager service. All runtime servers will
populate these objects."::={ ciscoMmodalContactAppsMIBGroups 7}cmmcaRdaGroup OBJECT-GROUPOBJECTS{
cmmcaRdaAggNumMsgProc,
cmmcaRdaIntNumMsgProc,
cmmcaRdaAggNumSuccessPresenceNotifications,
cmmcaRdaIntNumSuccessPresenceNotifications,
cmmcaRdaRtNumActiveClients,
cmmcaRdaRtNumOutStandingOfferTasks,
cmmcaRdaAggNumUnSuccessPresenceNotifications,
cmmcaRdaIntNumUnSuccessPresenceNotifications,
cmmcaRdaRtNumInactiveClients
}STATUScurrentDESCRIPTION"The Rda group defines the set of objects
for the Resource desktop Adapter service. All
runtime servers will populate these
objects."::={ ciscoMmodalContactAppsMIBGroups 8}cmmcaBreGroup OBJECT-GROUPOBJECTS{
cmmcaBreAggLoadedScripts,
cmmcaBreAggDistinctScripts,
cmmcaBreRtActiveScripts,
cmmcaBreRtCurrentInstances,
cmmcaBreAggMaxConcurrentInstances,
cmmcaBreIntMaxConcurrentInstances,
cmmcaBreAggMaxConcurrentInstancesDt,
cmmcaBreIntMaxConcurrentInstancesDt,
cmmcaBreAggAvgConcurrentInstances,
cmmcaBreIntAvgConcurrentInstances,
cmmcaBreAggTotalInstanceInitiations,
cmmcaBreIntTotalInstanceInitiations,
cmmcaBreAggTotalContactInstanceInitiations,
cmmcaBreIntTotalContactInstanceInitiations,
cmmcaBreAggTotalResourceInstanceInitiations,
cmmcaBreIntTotalResourceInstanceInitiations,
cmmcaBreAggTotalInstanceTerminations,
cmmcaBreIntTotalInstanceTerminations,
cmmcaBreAggTotalContactInstanceTerminations,
cmmcaBreIntTotalContactInstanceTerminations,
cmmcaBreAggTotalResourceInstanceTerminations,
cmmcaBreIntTotalResourceInstanceTerminations,
cmmcaBreAggTotalAbnormalEndings,
cmmcaBreIntTotalAbnormalEndings,
cmmcaBreAggTotalAbnormalContactEndings,
cmmcaBreIntTotalAbnormalContactEndings,
cmmcaBreAggTotalAbnormalResourceEndings,
cmmcaBreIntTotalAbnormalResourceEndings
}STATUScurrentDESCRIPTION"The Bre group defines the set of objects for the Business Rule
Engine service. All runtime servers will populate these
objects."::={ ciscoMmodalContactAppsMIBGroups 9}cmmcaWaGroup OBJECT-GROUPOBJECTS{
cmmcaWaRtAssignmentQueCount,
cmmcaWaRtAttributeDefCount,
cmmcaWaRtSelectionStrategyCount,
cmmcaWaRtSkillCount,
cmmcaWaAggTotalConfigErrors,
cmmcaWaAggCancelResourceRequestReceived,
cmmcaWaAggResourceRequestReceived,
cmmcaWaAggResourceResponseSent,
cmmcaWaAggCancelWorkRequestReceived,
cmmcaWaAggOfferTaskAcceptedSent,
cmmcaWaAggOfferTaskCancelledSent,
cmmcaWaAggOfferTaskResponseReceived,
cmmcaWaAggOfferTaskSent,
cmmcaWaAggResyncResourceResponseAckSent,
cmmcaWaAggResyncResourceResponseReceived,
cmmcaWaAggResyncResourceSent,
cmmcaWaAggWorkRequestReceived,
cmmcaWaAggQueueEventSent,
cmmcaWaAggWorkRequestCanceledSent,
cmmcaWaAggWRIFailureResponseSent,
cmmcaWaAggRRIFailureResponseSent,
cmmcaWaAggResourceResponseCanceledSent,
cmmcaWaAggCancelQueueEventSent,
cmmcaWaAggMessageSentError,
cmmcaWaRtResourceCriteriaCount,
cmmcaWaRtSelectionStrategyAttrCount,
cmmcaWaRtAttributeCriteriaCount,
cmmcaWaRtResourceCount,
cmmcaWaRtAttributeValueCount,
cmmcaWaRtSkillCompetencyCount,
cmmcaWaRtResourceMemberCount,
cmmcaWaRtTotalResourceCount,
cmmcaWaRtTotalContactCount,
cmmcaWaRtTotalResourceManagerCount,
cmmcaWaRtTotalContactManagerCount
}STATUScurrentDESCRIPTION"The Wa group defines the set of objects
for the Work Assigner service. All runtime servers will populate
these objects."::={ ciscoMmodalContactAppsMIBGroups 10}cmmcaMpaGroup OBJECT-GROUPOBJECTS{
cmmcaMpaAggNewCalls,
cmmcaMpaAggConnectsRcv,
cmmcaMpaAggAvgLatency,
cmmcaMpaAggFailedInvites,
cmmcaMpaAggFailedReinvites,
cmmcaMpaAggTotalCalls,
cmmcaMpaRtIncomingCalls,
cmmcaMpaRtOutgoingCalls,
cmmcaMpaRtActiveClientSessions,
cmmcaMpaAggTotalClientsRegistered,
cmmcaMpaAggInstantMessagesSent,
cmmcaMpaAggInstantMessagesReceived,
cmmcaMpaAggPresenceUpdatesReceived,
cmmcaMpaAggPresenceUpdatesBytesRcv,
cmmcaMpaRtActiveRegisteredSipAddresses,
cmmcaMpaRtActiveSipControlAddresses,
cmmcaMpaRtActiveIMAddresses,
cmmcaMpaRtActiveMonitoredPresenceAddresses,
cmmcaMpaAggTotalRegisteredSipAddresses,
cmmcaMpaAggTotalSipControlAddressesRegistered,
cmmcaMpaAggTotalIMAddressesRegistered,
cmmcaMpaAggTotalMonitoredPresenceAddressesRegistered,
cmmcaMpaRtActiveInteractions,
cmmcaMpaRtActivePublishAddresses,
cmmcaMpaRtTotalPublishAddressesRegistered
}STATUScurrentDESCRIPTION"The Mpa group defines the set of objects
for the Media Platform adapter service. All runtime servers will
populate these objects."::={ ciscoMmodalContactAppsMIBGroups 11}cmmcaRaGroup OBJECT-GROUPOBJECTS{
cmmcaRaAggMsgReceived,
cmmcaRaAggMsgSent,
cmmcaRaAggContactDetailMesgReceived,
cmmcaRaAggContactDetailMesgDispatched,
cmmcaRaAggContactDetailAttribMsgDispatched,
cmmcaRaAggContactSegDetailMsgReceived,
cmmcaRaAggContactSegDetailMesgDispatched,
cmmcaRaAggContactSegMediaDetailMsgDispatched,
cmmcaRaAggResourceTaskDetailMsgReceived,
cmmcaRaAggResourceTaskDetailMsgDispatched,
cmmcaRaAggTaskStateChangeMsgReceived,
cmmcaRaAggResourceStateChngMesgReceived,
cmmcaRaAggResourceStateChngMsgDispatched,
cmmcaRaAggVersionResponseRecieved,
cmmcaRaAggVersionRequestDispatched,
cmmcaRaAggNodeSyncDispatched
}STATUScurrentDESCRIPTION"The Ra group defines the set of objects
for the Reporting Adapter service. All runtime servers will
populate these objects."::={ ciscoMmodalContactAppsMIBGroups 12}cmmcaRsGroup OBJECT-GROUPOBJECTS{
cmmcaRsAggTotalContactDetailRecords,
cmmcaRsAggTotalContactDetailAttributeRecords,
cmmcaRsAggTotalContactSegmentDetailRecords,
cmmcaRsAggTotalResourceTaskDetailRecords,
cmmcaRsAggTotalResourceEventDetailRecords,
cmmcaRsAggTotalAssignmentQueDetailRecords,
cmmcaRsAggTotalAssignmentQueAttribRecords,
cmmcaRsAggTotalContactSegmentMediaDetailRecords,
cmmcaRsAggTotalDBWrites,
cmmcaRsIntContactDetailRecords,
cmmcaRsIntContactDetailAttribRecords,
cmmcaRsIntContactSegmentDetailRecords,
cmmcaRsIntResourceTaskDetailRecords,
cmmcaRsIntResourceEventDetailRecords,
cmmcaRsIntAssignmentQueDetailRecords,
cmmcaRsIntAssignmentQueAttribRecords,
cmmcaRsIntContactSegmentMediaDetailRecords,
cmmcaRsIntDBWrites,
cmmcaRsRtDBStatus,
cmmcaRsRtNumberActiveDBUserSessions,
cmmcaRsDBSizeAllocated,
cmmcaRsRtDBSpaceUsed,
cmmcaRsRtDBSpaceFree,
cmmcaRsRtDBPercentUsed,
cmmcaRsRtDBPercentFree,
cmmcaRsRtTransactionLogSize
}STATUScurrentDESCRIPTION"The Rs group defines the set of objects
for the Reporting Subsystem service. All reporting servers will
populate these objects."::={ ciscoMmodalContactAppsMIBGroups 13}cmmcaIcmgwGroup OBJECT-GROUPOBJECTS{
cmmcaIcmgwAggSocketConnects,
cmmcaIcmgwAggSocketDisconnects,
cmmcaIcmgwAggACMIBytesSent,
cmmcaIcmgwAggACMIBytesRcvd,
cmmcaIcmgwAggACMIMsgsSent,
cmmcaIcmgwAggACMIMsgsRcvd,
cmmcaIcmgwRtACMIOutQueueDepth,
cmmcaIcmgwRtACMIOutQueueWait,
cmmcaIcmgwRtAgentsMonitored,
cmmcaIcmgwRtAqsMonitored,
cmmcaIcmgwRtRoutesMonitored,
cmmcaIcmgwRtPendingQueryAgentStateDlgs,
cmmcaIcmgwRtPendingGetContactDetailDlgs,
cmmcaIcmgwAggQueryAgentStateTimeouts,
cmmcaIcmgwAggGetContactDetailTimeouts,
cmmcaIcmgwRtQueryAgentStateDelay,
cmmcaIcmgwRtGetContactDetailDelay,
cmmcaIcmgwRtPendingCallTermEvents
}STATUScurrentDESCRIPTION"The Icmgw group defines the set of objects
for the ICMGW service. All runtime servers will
populate these objects."::={ ciscoMmodalContactAppsMIBGroups 14}cmmcaNotificationInfoGroup OBJECT-GROUPOBJECTS{
cmmcaEventMessageId,
cmmcaEventHostName,
cmmcaEventAppName,
cmmcaEventMessageName,
cmmcaEventState,
cmmcaEventSeverity,
cmmcaEventTimestamp,
cmmcaEventText
}STATUScurrentDESCRIPTION"This group defines the set of Notification objects for CUEA."::={ ciscoMmodalContactAppsMIBGroups 15}cmmcaEventsGroup NOTIFICATION-GROUPNOTIFICATIONS{ cmmcaMIBEvent }STATUScurrentDESCRIPTION"This group defines the notification types defined in this MIB."::={ ciscoMmodalContactAppsMIBGroups 16}END